We are looking for 2nd Line SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £34K + Shift Allowance. This role requires full-time on-site and SC Clearance.
You will be providing direct 2nd line technical support for my client's SD-WAN services.
Responsibilities include:
- Monitor and manage network events via orchestrator tools.
- Provide proactive network support and incident diagnosis.
- Develop knowledge articles and share expertise within the team.
- Contribute to continual service improvement and performance optimization.
- Handle customer escalations, perform remote diagnostics, and implement approved changes.
Skills and Experience:
- Solid understanding of network protocols and concepts.
- Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools).
- Familiarity with MS Service Centre Support tools.
- Working knowledge of Cisco technologies, including routing and IP protocols.
- Experience supporting Windows and Linux platforms, including patching and maintenance.
- Awareness of cybersecurity practices and security monitoring in operational environments.
- Experience in WAN support
This role requires SC Clearance, so you would need to either hold active SC Clearance or be eligible for ...