About Daxtra: Daxtra, the leading provider of AI-enriched software for the talent acquisition ecosystem, specialises in intelligent recruitment automation, search & match, and parsing in 40 languages. Built on AI and machine learning, our technology seamlessly integrates with other recruitment solutions including leading ATS and CRMs. Headquartered in the UK, Daxtra has been developing innovative recruitment software since 2002 and supports 2,500 clients globally via offices in Europe, North America, and Asia-Pacific. Role Overview We are seeking an experienced Director of Customer Success to lead our EMEA customer success operations. This role combines hands-on account management with team leadership, requiring someone who can drive customer outcomes while building and developing our growing CS team in the region. Key Responsibilities Customer Portfolio Management Own and manage a strategic book of business across EMEA markets Develop and execute customer success strategies to drive retention, expansion, and advocacy Build strong relationships with key stakeholders and decision-makers Identify growth opportunities and collaborate with sales teams on expansion initiatives Team Leadership & Development Lead and mentor one Customer Success Manager Recruit, onboard, and develop two apprentice positions into full CS professionals Create structured development programs and career pathways for team members Foster a collaborative, results-driven team culture Strategic Operations Establish and optimize customer success processes and playbooks for EMEA Implement customer health scoring and early warning systems Drive customer onboarding, adoption, and renewal processes Collaborate with cross-functional teams including Sales, Product, and Support Performance & Growth Own renewal rates, net revenue retention, and customer satisfaction metrics for the region Develop and track key performance indicators for the team Present regular business reviews and strategic insights to leadership Contribute to global customer success strategy and best practices Requirements Experience 5 years in customer success, account management, or related customer-facing roles 2 years of people management experience Proven track record managing enterprise or mid-market customer portfolios Experience in EMEA markets with understanding of regional business practices Skills Strong leadership and coaching abilities Excellent communication and presentation skills Data-driven approach to customer success metrics Ability to balance individual contributor work with management responsibilities Experience with CS platforms (Gainsight, ChurnZero, etc.) preferred Personal Attributes Customer-obsessed mindset with passion for driving customer outcomes Strong problem-solving and strategic thinking capabilities Cultural sensitivity and ability to work across diverse markets What We Offer Competitive salary and bonus package Opportunity to build and shape the EMEA customer success function Unlimited AL/PTO Flexible working arrangements Learning & development within passionate, successful team Working for fast-growing, innovative, market-leading AI company