Job Overview
We are seeking a highly motivated and experienced individual to join our Radiology department as an appointments officer. This key role involves managing and booking outpatient appointments across multiple Trust sites for a range of specialties as well as facilitating the smooth running of the administrative process within Radiology. As the first point of contact for many patients, you will play a vital part in supporting clinical teams and ensuring the smooth running of radiology services. Your responsibilities will include coordinating appointments to help meet Trust performance targets, while maintaining a high standard of service for patients and liaising professionally with internal and external stakeholders. The post holder will be required to book patient appointments, answer telephone and email queries and also support the department by covering the reception desks if required. This is an ideal opportunity for someone with strong administrative and communication skills who thrives in a busy healthcare environment and is committed to contributing to the delivery of high-quality patient care.
Main duties of the job
* Arranging appointments over the telephone with patients
* Booking patient appointments from waiting lists
* Rescheduling and cancelling appointments at short notice, when required
* Rescheduling of appointments due to annual leave/other commitments
* Liaising with clinical admin
* Covering the reception areas on an ad hoc basis
You will possess good communication and IT skills and have previous experience of working in an office environment preferably with some NHS administration knowledge. A good telephone manner is essential and you must be a good team player showing care and consideration to all our patients and staff.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
* Making appointments for patients for general and specialized x-ray examinations, general and Gynae Ultrasound examinations, MRI, CT and Interventional examinations in the Radiology Department. Checking patients on EPIC and updating/amending details as necessary. Working on ICE checking bloods. Liaising with the nursing staff and Consultant Radiologists when necessary.
* Explaining appropriate instructions regarding preparation before ultrasound or special examinations.
* Making appointments by letter or by telephone.
* Communicate with other health care workers eg. Doctors, medical records personnel and others on a daily basis.
* Receive patients at Radiology Reception if required and book them in.
* Accurately record patient information on the Radiology Information System (EPIC).
* Provide a caring service to the patients at all times by being friendly and approachable.
* Receive and deal with telephone enquiries and liaise with any other staff/departments as required.
* Ensure patient confidentiality is observed and maintained in respect of all patient information.
* Participate in any weekend and out of hours duties.
* Carry out duties at other sites within the Trust as required on an occasional basis.
* Carry out any other duties relevant to the post as requested by the Radiology Bookings Manager or Radiology Service Manager.
* Ability to cover reception desk as and when needed on short notice to assist with cover on an Ad hoc basis
* To assist the secretary team with day to day tasks on an Ad hoc basis
Please see Job Description and Person Specification for further information
Person specification
Qualifications
* 3 GCSEs grade C or above (including Maths and English)
* Numerate
* Good standard of written and spoken English
Skills
* Computer skills
* Communicate effectively
* Attention to detail
* Work under pressure
Experience
* Used to a busy environment
* Working with the public
* Computer experience
* Experience of working in a hospital
* Clerical/office experience
Desirable criteria
* NHS experience
* Experience of appointment systems
* Used Office Outlook
Frimley Health NHS Foundation Trust is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinning our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
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