Role Overview
We’re recruiting a Part Time Business Services Officer (18.5 hours a week) working within our team based in Swindon. In this role you will play a key role in supporting our teams and colleagues when they are in the office, like our Social Workers seeing children and families, or our teams being together for team meetings or supervision. Whilst you will benefit from working flexibly, including some remote working, you will also be required to be in the Swindon office on a regular basis.
During induction you will have regular 1:1 time with your manager, with a balance between remote and in‑person work to provide flexibility and opportunities to build connections.
Responsibilities
* monitoring case progression
* receiving referrals from the Court or Cafcass Intake Team
* create / update / close cases within our case management system
* sending letters and information packs to children and families
* identify any missing information and follow‑up as required
* receive and deal with telephone enquiries
* meet and greet visitors, including children and families
* general admin support
* complete office‑based health and safety checks including first aid and fire marshal duties (training will be provided)
Qualifications
* A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards a qualification and/or significant experience in a similar role
* Confident and capable of using MS Office applications to a basic / intermediate level
* Clear, confident communicator via email, phone and in person
* Someone who thrives working in a team
* Able to prioritise work in a fast‑moving environment with strict deadlines
Benefits
We provide extensive wellbeing support for colleagues, as well as excellent benefits.
EEO / Diversity Statement
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
Pre‑employment Checks
Please be advised successful applicants will be subject to a range of pre‑engagement checks, including a Disclosure and Barring Service (DBS) check. In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.
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