Our client is a leading supplier of life saving medical and training equipment which they distribute across Europe. Working closely with healthcare organisations, charities and emergency services to improve access to high quality, easy to use equipment that supports the chain of survival in medical emergencies. They are currently recruiting for a Customer Support Executive to join their small support team.
Location: Farnborough, Hampshire
Salary: £26,000 - £28,000 (depending on experience)
Hours: Monday to Friday 9am - 5pm
This is a fantastic opportunity to work within a diverse role that combines administrative coordination, customer service and technical assistance, ensuring smooth day to day operations and an excellent client experience.
You will be joining a well established team of four who have a true passion for the service provided and you will receive excellent training to work alongside them.
Key responsibilities will be:
Provide first line technical support (on company products) to customer via phone and email, working through trouble shooting questions
Handling and managing support cases, ensuring timely resolution and escalation where required
Organising collection and replacement of faulty products (extensive liaison between the customer and courier company)
Operate and manage the telephone switchboard, directing calls efficiently
Set up and maintain new customer and lead records within internal system
Work closely with the sales team to provide comprehensive administrative and operational support
Prepare and manage proformas and customer quotes accurately and in a timely manner Our ideal applicant will have/be;
Previous experience within a customer service, sales administration or technical support type role
Strong organisational and multitasking skills
Excellent communication skills, both written and verbal
High attention to detail and accuracy
Customer focused
Ability to work collaboratively with cross functional teams
Team player and able to work well with others eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via (url removed)