The Role
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.
Role Responsibilities
* Manage existing customer accounts and potential customer relationships
* Creating and managing opportunities
* Manage and maintain customer account plans and strategic direction
* Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales
* Producing customer forecasts and strategies
* Meeting and presenting to customers regularly
* Escalating customer issues through the wider company
* Attending network events
* Spotting development opportunities with your customers
* Providing exceptional customer service
* Spotting development opportunities with customers to cross-sell other established services
* Strategising the long‑term growth of your customer accounts
* Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings
* Contributing to inter‑departmental projects that contribute to wider company objectives
* Adhering to company policies
* Maintaining accurate records using company systems such as Microsoft Dynamics
* Understanding and adopting company values
* Being responsible for your own and other people’s Health & Safety at work
Skills, Knowledge & Experience
* Managing existing and potential customer relationships
* Creating and managing opportunities
* Ensuring the continued year on year growth of OPEX and CAPEX sales
* Producing customer forecasts and strategies
* Regularly meeting and presenting to customers
* Escalating customer issues through the wider company
* Attending networking events
* Knowledge of Microsoft Dynamics or similar CRM systems
* Time management and organisation
* Analytical and problem‑solving skills
About Acora
Acora are a progressive full‑stack full‑service business technology services partner, built for the AI era, offering Managed Service Provider, Managed Security Service Provider, IT Consulting, Professional Services and Development solutions.
We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.
Equal Opportunities at Acora: Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.
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