Customer Success Specialist
A fantastic opportunity for a Customer Success Specialist to join a growing deep-tech software company, supporting enterprise customers in adopting and scaling advanced technology solutions. This is a highly varied role sitting at the intersection of delivery, customer success, and commercial, where you will play a key part in ensuring customers gain real value from complex technical products.
This position would suit either an early-career professional with some customer-facing experience or an experienced CSM who is eager to continue to build a career in customer success within a fast-paced and evolving environment. As one of the first hires in this function, you will have the opportunity to shape the role as the company grows.
Location: Cambridge – hybrid working with a minimum of 3 days per week in the office (please note the office is an hour walk from the nearest train station so not commutable by public transport from London)
Salary: £35,000 - £45,000 per annum + benefits (may be slightly more available for an experienced Enterprise CSM)
Requirements for Customer Success Specialist:
* Strong organisational skills with the ability to manage multiple priorities and customer requirements simultaneously
* Experience in a customer-facing role such as customer success, delivery, support, consulting, or similar
* Confident communicator, able to build relationships with senior stakeholders including directors
* Comfortable working with technical products such as software, SaaS, data platforms, or similar
* Proactive and solutions-focused mindset with the ability to handle customer issues effectively
* Ability to deliver training or support onboarding activities for customers
* Commercial awareness with an interest in renewals and identifying opportunities for account growth
* Highly motivated and adaptable, with the ability to grow as the role evolves
* Degree educated in a STEM subject is beneficial but not essential
* Willingness to travel internationally, including approximately 4 weeks per year in the US
Responsibilities for Customer Success Specialist:
* Managing the onboarding and delivery process for new and existing customers
* Acting as a key point of contact for customers, supporting them through implementation and early adoption
* Coordinating multiple customer projects, ensuring timelines, priorities, and stakeholders are aligned
* Supporting customers with technical queries and ensuring issues are resolved effectively
* Working closely with internal technical teams to translate customer needs into actionable requirements
* Delivering training sessions and onboarding support to ensure successful product adoption
* Monitoring customer usage and engagement, proactively identifying opportunities to improve outcomes
* Supporting customer renewals and identifying opportunities for account expansion
* Contributing to the development of internal processes, documentation, and best practices
What the role offers:
* The opportunity to join a growing technology company at an exciting stage of development
* A varied role combining delivery, customer success, and commercial exposure
* The chance to work with advanced technology and enterprise customers
* Clear scope for progression as the customer success function develops
* A collaborative and fast-paced working environment with strong career development opportunities
Applications:
If you would like to apply for this unique Customer Success opportunity, please send your CV via the relevant links.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job board, full contact details are readily available on our website).
Keywords: Customer Success Specialist / Customer Success Executive / Delivery Manager / Implementation Consultant / Client Success Manager / Technical Account Manager / Customer Success Manager / Onboarding Specialist / Solutions Consultant / Customer Support Specialist / Account Manager / Client Services Executive / SaaS / Software / Customer Success / Delivery / Onboarding / Implementation / Training / Stakeholder Management / Data / Machine Learning / AI / APIs / Technical Support / Consulting / Renewals / Account Growth / CRM / Customer Engagement / Computer Science / Engineering / Data Science / Mathematics / Physics
RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status