Description Drive KYC onboarding and renewals, lead a Middle Office team, and partner with Front Office to deliver seamless client due diligence. As a KYC Markets Middle Office Manager in the Wholesale KYC Operations (WKO) Client Office Team, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records. You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution. You will oversee a team of Middle Office individuals that act as a single point of contact and that execute as subject matter experts for Markets Renewals. Job responsibilities Manage the teams’ Renewals schedule for Front Office to prioritise active requests, provide status updates and responsibility for business forward planning Manage the KYC Renewals book of work for your designated Front Office sub-LOB to prioritise active requests, provide status updates of key onboardings managing the end to end process Be aware of Business forward planning Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners Manage personal workload and priorities ensuring timely escalation of key risks/issues to management Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business Required qualifications, capabilities, and skills Strong written and oral communication skills with experience of conflict resolution Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers Client focused whist maintaining a strong controls mind-set Proactive and flexible approach to personal workload and wider team targets Effective at managing time appropriately and organising workload for maximum productivity Working knowledge of KYC/Compliance/AML standards Sound understanding of the Financial Industry Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)