Overview
Boots Aveda Counter Manager 30 hour Cheltenham — The Estée Lauder Companies Inc.
Responsibilities
* Reflect a credible and professional Brand image to all internal and external consumers at all times.
* Maximise sales through selling, providing excellent service and retail standards.
* Contribute to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
* Understand daily/weekly targets.
* Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
* Keep up to date with competitor activities and missed opportunities.
* Effectively use social media to drive the business, protect and enhance the Brand image.
* Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
* Plan and implement local marketing & events initiatives, aligned to Retailer activity.
* Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset.
* Be an Ambassador for the Brand — lead the way to ensure Brand values are represented and brought to life.
* Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
* Use digital tools to ensure knowledge is kept up to date.
* Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
* Develop up to date knowledge of product to deliver an industry leading experience and ensure the product meets the consumer's needs.
* Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
* Review retail standards daily to ensure they are maintained to the required standard.
* Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
* Ensure auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
* Ensure information requests are fulfilled accurately, within deadlines set.
* Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly.
* Create and maintain a safe working environment for consumers, adhering to Company and Retailer Policies and Procedures.
* Ensure health & safety responsibilities and all operational activities achieve a minimum overall audit grading of "Acceptable".
Commerciality
* Manage daily replenishment, taking appropriate action where necessary.
* Maximise sales performance by using commercial reports before making decisions.
* Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within timescales.
* Identify stock package issues and take corrective action, informing the Area Manager when out of direct control.
* Effectively manage all promotions and discounts in line with Company guidelines.
* Identify trends and make suggestions to enhance product performance.
Qualifications
* Experience in a fast-paced retail and/or consumer facing environment.
* Ability to drive self-development.
* Commercial understanding and awareness of industry.
* Effective communication, organisation and prioritisation skills.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Personal Care Product Manufacturing
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