Description Job Title: Account Director Contract type: Full Time and Permanent Reporting to: Sales and Marketing Manager Responsible for: Building and maintaining customer relationships and growing business. Main Purpose Maintain and Develop customer relationships. Grow revenue by finding new opportunities and adding services and products. Identify new potential customers and stakeholders within the client account. Day to day management and oversight of account activity. Key responsibilities Be the first point of contact for clients both new and existing. Ensure that new and ongoing requests are handled within a suitable time frame. Take control of key decisions in the account and communicate clearly to the business. Manage the relationship with the client and Programme Manager during the implementation of the programme/project. Ensure forecasted work is realised within expected time frames. Deliver quarterly sales objectives through repeat business, fulfilment of forecasted work and nurturing of relationships to win new opportunities. Monitor and record accurate data relating to sales and accounts. Be responsible for growth of client portfolio. Effectively brief programme and events to ensure Program Manager is fully equipped to implement and mobilise solution plans and development. Deliver and coordinate clear and accurate client and project briefs through Monday.com. Be the connection between Fuel and the customer, escalating important questions and handling and actioning questions or issues with resource planning, feedback, and continuous improvement measures. Skills and Knowledge Keen understanding of the customer and their requirements. Knowledge of Fuel values and principles in the delivery of World Class Operational service. Competence in the use of digital project management software (Monday.com) Competence in digital administration and organisation tools and databases such as MS Office, Fuel Hub LMS. Excellent Analytical and problem-solving skills. Strong attention to detail. Ability to manage multiple projects concurrently, knowing how to prioritise time and activities. Effective communication skills: ensuring all correspondence has good grammar, punctuation and conveys information simply and clearly. What We Offer · Competitive salary between £50,000 - £65,000 · 33 days annual leave (inc bank holidays and extended Christmas break). · A supportive and collaborative culture focused on quality, service, and innovation · Ongoing professional development and progression opportunities We are an equal opportunities employer committed to fostering a diverse and inclusive workspace. We welcome applications from all qualified individuals regardless of race, colour, religion, gender, age, national origin, disability or any other protected characteristic.