We will be delivering a Cost of Living Support Service to Reading residents and are looking for a trainer to join our team to help set up and oversee the training for this new service.
This role is responsible for working with partner organisations to provide initial training to Advice First Aiders (AFAs). The role will also be responsible for liaising with the Volunteer Coordinator at the Alliance for Cohesion & Racial Equality (ACRE) and other partner organisations to support the ongoing training and development of AFAs and will oversee the delivery of digital and financial workshops in the community. The CoLS trainer will also provide training to the Cost of Living Service Delivery Team.
Location: Minster Street, Reading / Other Berkshire locations on occasion. Hybrid working possible.
Hours: Part-time - 14 hours per week (2 days)
Contract Type: Permanent
Salary banding: £25,000 to £29,000 full time equivalent which will be paid pro rata at 0.4
Special Requirements: DBS check
KEY DUTIES
Service Delivery
* Together with the Training and Recruitment Manager, AQM and Head of Services, design and deliver the training for the Cost of Living Support Service, including Advice First Aid.
* Liaise with the Advice Services Management team to ensure the smooth transition of new advisers/caseworkers into the Advice Service.
* Work closely with the Volunteer Coordinator at ACRE, and any other partner organisation involved in the Cost of Living Service, to ensure Advice First Aiders are trained and supported to engage effectively in the community.
* Identify training needs for the Cost of Living Support Team and where appropriate deliver identified training.
* Develop and oversee the delivery of an annual programme of digital and financial workshops to support over 100 people in the community to learn new skills.
* Ensure individual training records are created and updated.
Team
* Oversee 1:1 reviews with trainees.
* Support with the development of AFAs acting as a mentor and coach if required, and identifying training needs, to support their learning in conjunction with their Line Manager(s).
* Work collaboratively with team members, sharing knowledge and good practice and supporting each other to problem solve.
* Ensure the development of good teamwork and effective lines of communication.
* Take shared responsibility for the health and wellbeing of yourself and the team.
Skills and Knowledge
* Ensure own ongoing learning and development, including keeping up to date with changes to advice and the Cost of Living Service.
* Develop and maintain the digital skills needed to use the tools, software and platforms relevant to your role.
Organisation
* Understand and work within the twin aims and principles of the Citizens Advice Service.
* Understand and take shared responsibility for delivering a service that meets the requirements of Citizens Advice Reading and its funders.
* Embed Equity, Diversity and Inclusion (EDI) in your day to day work
* Attend regular team and staff meetings and training.
* Any other reasonable duties as required by the organisation from time to time.
PERSON SPECIFICATION
1. Experience of the Citizens Advice training programme (or equivalent) including the main enquiry areas (e.g debt and benefits, immigration, housing).
2. An understanding of the soft skills required by the advice service delivery team.
3. The ability to design and deliver effective training.
4. Ability to support learning in a sensitive, enabling and non-judgemental way with people from a wide range of backgrounds.
5. Good IT skills to support all areas of work.