Overview
Inside Sales Manager – Full Time, permanent position. Working in a fast-paced environment dealing with inbound new business enquiries within B2B market sectors. Following the sales model to maximise opportunity you will be qualifying new customer sales enquiries, either converting these through to sale, or passing it to a more appropriate colleague / team based on the size of the business. The role includes handling incoming and outgoing sales calls, live chats, digital leads, and inbound emails whilst delivering against a set of agreed objectives in line with the Hygiene Sales strategy.
Areas of Responsibility
* Co-ordinate new business enquiries for PHS Hygiene by qualifying all prospect leads to determine the appropriate sales teams to maximise opportunity.
* Use Salesforce effectively to capture key information and ensure a smooth transition for the customer.
* Identify customer needs and up-sell opportunities to maximise sales for all new customers in the Inside Sales Team responsibilities.
* Effectively handle new business enquiries and explore up-sell opportunities for PHS House Accounts.
* Focus on the quality, efficiency, and effectiveness of leads and sales activity, not just quantity.
* Where relevant, ensure all quotations are followed through within an SLA of 72 hours to close sales deals over the phone.
* Pass sales leads to other relevant teams as required.
* Accurately forecast and deliver against revenue targets.
* Use the CRM system to record, manage and develop opportunities.
The Right Person for the Role
The right person will be a confident communicator who thrives in a fast-paced commercial environment and has the tenacity to pursue and win new business when relevant, and knows when to reassign larger opportunities to other sales teams. They will be outgoing and self-motivated with the ability to bring positive energy and focus to their team and colleagues. Open to change, they will bring ideas and work with the Team & Manager to improve how things are done.
Essential Skills Required
* Excellent communicator
* Builds rapport with customers easily over the telephone
* Commercially savvy, analytical thinker
* Spots opportunities and capitalises on them
* Demonstrable understanding of sales methodologies
* IT savvy
* Attention to detail
* Thrives in a demanding sales environment
* Resilient and tenacious in winning new business
* High professional and personal standards
* Decisive and resilient
* Ability to challenge constructively and respectfully
* Willingness to undertake a 12-week induction in our Tamworth office
In return for your commitment and expertise, you will get
* A base salary of £24,166
* OTE £28,831 / Uncapped commission
* 23 days holiday plus bank holidays
* Well established company with great prospects for development and progression
* Excellent training on products and access to online courses
* 24-hour wellbeing helpline, company pension and more
* Life Insurance
* Pension scheme
* ILM management training in house and externally
* Ongoing career and development opportunities
* Savings of up to £1000 a year with supermarkets and high street stores
* Free parking on site
* Full training and support
About phs
Phs Group was founded in 1963 and is a leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
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