Location: Merseyside and Cheshire
Salary: £37,000, 35 hours per week, flexible hybrid working
Contract:Permanent
We are working with a proactive and people-focused Housing Management team who are committed to delivering excellent services for their residents. They are seeking a Housing Officer to join their team and be a visible, approachable presence within the community.
In this customer-facing role, youll play a vital part in ensuring tenancies are sustained, communities are supported, and neighbourhoods thrive. Youll manage a varied caseload, provide tenancy support, handle low-level ASB, and deliver generic housing management services with care and professionalism.
Key Responsibilities:
* Provide proactive tenancy support and advice to help residents sustain their homes
* Conduct tenancy audits, new tenancy visits, and estate inspections
* Manage low-level anti-social behaviour cases with empathy and tact
* Oversee tenancy changes, sign-ups, terminations, and amendments
* Work collaboratively with colleagues and external partners to deliver a joined-up service
* Maintain accurate records and case notes with excellent attention to detail
About You:
1. Experienced in working within a customer facing role or within a community based role, ideally wi...