Windmill Surgery is a well-respected and established surgery, providing primary care services to approximately 8,000 patients in Coventry, with excellent travel links.
An exciting opportunity has arisen for the role of Practice Manager. The successful candidate will have strong leadership skills and will support the partners with strategic planning. Previous experience of human resources (HR), project management, public relations is essential, as is experience of managing a multidisciplinary team.
The practice values high clinical standards and aims for an excellent patient experience. It also has high QoF scores and is rated CQC Good in all areas.
Main duties of the job
Your role will involve the overall management and coordination of the practice, managing staff to ensure the efficient running of the practice.
You will also be expected to support with the practice finances, ensuring contracts and policies are up to date as well as ensuring that the practice achieves long-term strategic objectives in an effective and safe working environment compliant with CQC Regulations.
Through innovative ways of working, you will lead the team in promoting quality and continuous improvement, proactively seeking opportunities and technological solutions toimprove the efficiency and stability of the business.
About us
We provide comprehensive NHS primary care services to help our patients manage their health and well-being.
We aspire to provide our patients with a first-class integrated healthcare service in a caring and well-managed environment.
Job responsibilities
Thefollowing are the core responsibilities of the Practice Manager. There maybe, on occasion, a requirement to carry out other tasks. This will bedependent upon factors such as workload and staffing levels.
The Practice Manager is responsible for:
a.Overseeing the day-to-day operations of the organisation, ensuringstaff achieve their primary responsibilities
b.Functional management of all clinical and administrative staff
c.Direct line management of the following staff: Data Administrator,Reception Manager, Receptionist, Secretary, Clinical Coders, Practice Nurse,Healthcare Assistant, Physician Associate and salaried GPs.
d.Managing the recruitment and retention of staff; developing, implementingand embed an effective succession plan
e.Establishing, reviewing and regularly updating job descriptions andperson specifications ensuring all staff are legally and gainfully employed
f.Developing, implementing and embedding an effective staff appraisalprocess
g.Implementing effective systems for the resolution of disciplinary andgrievance issues
h.Maintaining an effective overview of and ensuring compliance with HRlegislation
i.Ensuring all staff have the appropriate level of training to enablethem to carry out their individual roles and responsibilities effectively
j.Managing the financial elements of the organisation, including pettycash, etc., seeking to maximise income and reduce expenditure in conjunctionwith the partners
k.Inputting pensions for practice staff details on NHS Pension onlineportal.
l.Ensuring the organisation has appropriate insurance cover
m.Developing, implementing and embedding an efficient businessresilience plan (BRP)
n.Managing contracts for services i.e., cleaning, gardening, windowcleaning etc.
o.Managing the procurement of organisation equipment, supplies andservices
p.Coordinating the reviewing and updating of all organisation policiesand procedures
q.Leading change and continuous improvement initiatives; coordinatingall projects within the organisation
r.Coordinating and leading the compilation of organisation reports andthe practice development plan (PDP)
s.Ensuring the team reach QOF targets (supported by the nursing andadministrative leads)
t.Adopting a strategic approach to the management of all patientservices matters
u.Developing, implementing and embedding an effective communicationstrategy (internal and external)
v.Ensuring the organisation maintains compliance with its NHScontractual obligations
w.Actively encouraging and promoting the use of patient online services
x.Publishing communications for internal and external use such as anorganisation Facebook and website.
y.Maintaining the organisation and NHS choices websites
z.Liaising at external meetings as required
aa.Marketing the practice appropriately
bb.Managing the management of the Patient Participation Group
cc.Effectively managing/supporting the management of all complaints inline with current legislation and guidance
dd.The management of the premises, including health and safety aspectssuch as risk assessments and mandatory training
ee.Managing the organisation IT system, delegating staff to act asadministrators
ff.Ensuring compliance with IT security and IG
gg.Coordinating the organisation diary, ensuring meetings are scheduledappropriately.
Person Specification
Qualifications
* Good standard of education with excellent literacy and numeracy skills.
* Educated to degree level in healthcare or business.
Experience
* Experience of working with the general public.
* Experience of working in a healthcare setting.
* Experience of managing large multidisciplinary teams.
* Experience of performance management including appraisal writing, staff development and disciplinary procedures.
* Experience of successfully developing and implementing projects.
* Experience of workforce planning, forecasting and development.
* NHS/primary care general practice experience.
* Relevant health and safety experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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