AUTOMOTIVE SERVICE ADVISOR - SUZUKI, IPSWICH John Banks Group has been providing the highest level of customer service to drivers from across East Anglia for nearly 50 years with locations at Bury St Edmunds, Ipswich, Cambridge and Colchester. With a huge selection of new and used cars from ten of the most trusted brands in the automotive industry, as well as comprehensive aftersales services, we strive to ensure that a customers experience with us is as enjoyable and stress-free as possible. Therefore our employees must be highly experienced professionals who will be more than happy to assist as we continue to grow in the automotive world in East Anglia. We are currently seeking an experienced Automotive Service Advisor to join our team and provide exceptional service to our customers. Responsibilities: Greet customers in a friendly and professional manner Schedule appointments and manage the service diary Provide accurate estimates and quotes for service work Upsell additional services and products as appropriate Communicate effectively with the workshop team to ensure timely completion of work Ensure customer satisfaction by following up on completed work and addressing any concerns or issues Maintain accurate and up-to-date records of customer interactions and service work Requirements: Previous experience in a similar role, preferably within an automotive dealership Excellent communication and customer service skills Strong organisational and time management skills Ability to work effectively as part of a team Familiarity with automotive systems and terminology Knowledge of computer systems and ability to learn new software quickly Benefits: Cycle to Work Scheme, Auto Enrolment Pension, Death in Service Benefit, Staff Discounts, Optional Health Care, PPE Supplied, Training, Financial Advice and support. John Banks Group is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Position: This is a full time position, Monday to Friday from 8.00am to 5.30pm Holiday: 22 Days holiday per annum plus standard bank holidays Workwear: PPE Supplied Training : Be expected to train for up to 10 days at commencement of position. All applicants must have the right to work in the UK. Proof of eligibility will be required prior to employment commencing. If you think this opportunity is right for you, please submit your CV and cover letter outlining why you are suitable for the role to [email protected]