As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Key qualities and requirements:
* Determined, enthusiastic, and able to work in a fast-paced environment
* Excellent customer service and communication skills, with a "nothing is too much trouble" attitude
* Fully flexible, including evenings and weekends
* Approachable, helpful, organized, with strong attention to detail and a team-oriented mindset
Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres across the UK.
Tenpin Ltd has been recognized as a "Best Workplace" by Great Places to Work in 2017 and holds the Investors in People GOLD standard. We prioritize our employees' happiness, believing that a happy team delivers excellent customer service, leading to success and growth.
We have ambitious plans to expand over the next three years, including new bowling lanes, licensed food bars, American pool, arcade areas, Sector 7 laser combat arena, and Pingo's soft play areas.
Employee benefits include:
* Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors
* Free bowling for family and friends
* Free food when working over 6 hours
* Enhanced maternity, paternity, and adoption leave
* Medicash
* Employee Assistance Programme and free counselling
* Life assurance (2x annual salary)
* Long Service Awards
* Recommend a Friend Scheme
* On the Spot Rewards
Career development:
We value our team members and offer opportunities for advancement. Many managers started as team members, and we support your growth within the company.
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