Overview
Company: Mitie - Signature
Job Title: Guest Services
Reporting to: Guest Services Manager
Hours: 40 hours a week, Monday to Friday
Office location: Doncaster Rail College
Values and objectives
Our Vision And Values Are Built On the simple premise of ‘The Exceptional, Every Day’. Our values describe how we should behave, what we expect from colleagues, and what customers can expect from us.
Responsibilities
* Reception Desk Management: Greet visitors, answer and direct calls, manage the reception area, provide a site safety brief, support client events, assist with building evacuations, maintain stock of front‑of‑house supplies, train new team members, ensure health and safety posters/leaflets are up to date, maintain health and safety folders, report faults or health and safety concerns, collaborate with receptionists, WPM, Security, FM and administrative staff for smooth operations.
* Security Awareness: Monitor access, verify visitor credentials, issue badges, remain vigilant and report concerns.
* Customer Service Excellence: Provide personalised assistance, offer information about the company and facilities, handle inquiries and resolve issues professionally and promptly.
* Administrative Support: Sort mail, manage courier deliveries, book meeting rooms, respond to reception emails, manage daily parcel deliveries, monthly visitor figures, internal audits and staff passes reports, keep QHSE documentation up to date, maintain filing systems, support other departments as needed.
* Uniform Standards: Adhere to uniform guidelines and maintain a neat, professional appearance; act as an ambassador for the organisation.
* Front of House Coordinator duties (if applicable): Fire alarm testing, kitchen checks, meeting room checks, maintain equipment and stocks, weekly safety checks (fire extinguishers, First Aid boxes), floor checks for maintenance and cleaning issues, maintain stationery stock, manage confidential bin disposal, conduct building inductions, weekly checks of fire doors.
* Health And Safety Responsibilities: Follow group and company policies, report deficiencies, use equipment and PPE properly, report issues or training needs to line manager.
Qualifications and Skills
* 2 years' customer service experience in a reception, switchboard or room booking environment (beneficial but not required).
* First aider certification or willingness to undertake a course (beneficial).
* Strong communication skills (written and verbal).
* Proficiency with MS Outlook, Word, Excel and PowerPoint.
* Ability to interact confidently with all levels of the business and guests.
* Excellent organisational and multitasking abilities with strong attention to detail.
* Ability to maintain composure and professionalism in fast-paced or challenging situations.
* Education: A Level (or equivalent) or equivalent reception/administration experience (beneficial but not required).
How we behave / Company culture
We emphasise People, Trustworthy, Helpful, Inspiring, Passion, Spirited and Pioneering behaviours. We encourage safety, diversity, teamwork, continuous improvement and recognition of achievements.
Notes
This job description describes the role and duties; specific tasks and objectives will be agreed with the post holder. The description may be varied to reflect changes in the role or business needs. We are committed to inclusive recruitment and can provide reasonable adjustments during the process if needed.
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