About
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development, as well as guidance and support from your fellow Service colleagues. This is a truly exciting opportunity with potential for progression.
Hours: Monday - Friday 08:30 - 18:00 (Saturday on a rota basis 8:30 - 12:30)
Responsibilities
1. Booking MOTs, services, and other repair work for our customers
2. Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
3. Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
4. Managing a high volume of customers daily, including telephone calls and online booking queries
5. Informing customers of turnaround times and ensuring effective communication throughout the vehicle's time in the workshop
6. Maintaining accurate customer records and updating systems when bookings are made
As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality, and a passion for delivering a first-class customer experience. You should have excellent communication skills, the ability to build rapport easily, and be able to explain technical information clearly and concisely. Experience with Kerridge/ADP and knowledge of other dealer systems is advantageous.
You will be a great team player but also able to work independently using your own initiative. We welcome applications from individuals who have worked in similar roles within the automotive industry and share a passion for customer service and cars.
Benefits Package
* Competitive salaries with clear pay scales as you develop
* Generous annual leave allowance that increases with length of service
* Eligibility to join colleague car plans and cycle-to-work schemes
* Enhanced maternity, adoption (6 months full pay), and paternity leave (2 weeks full pay)
* Critical illness cover after 2 years, plus life assurance and free will writing service
* Tech scheme to access the latest tech at reduced costs, eye care scheme, and discounted shopping vouchers
* Employee assistance programme and free access to Smart Health, providing 24/7 GP services for employees and their immediate families
Location: Carlisle, England, United Kingdom
Languages: English
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