Summary Provide administrative support for property lettings & management, with exposure to the full process from advertising & letting to ongoing management. Requires strong written & verbal communication, computer skills, strong organisation, interpersonal ability & the capacity to work under pressure. Wage £15,704 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Yearly increase review Training course Housing and property management (level 3) Hours Monday to Friday, 9.00am - 6.00pm. Alternate Saturdays, 10.00am - 2.00pm. 40 hours a week Start date Monday 6 April 2026 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Duties and Responsibilities: Dealing with telephone and email enquiries Taking property bookings Logging repair orders Arranging works for repair orders Maintaining filing systems Word processing Composing correspondence Keeping diaries Arranging meetings/appointments Using a variety of software packages, such as Microsoft Word, Outlook and Excel etc. to produce correspondence documents, and maintain spreadsheets Maintaining office systems Using content management systems to maintain and update websites and internal databases Travelling with the team or manager to meetings Where you'll work 18 ALDERMANS HILL LONDON N13 4PN Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider AKG (UK) LEARNING LIMITED Training course Housing and property management (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies. Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets. Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner. Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers. Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met. Problem Solving: Use a problem solving and flexible approach in their day to day duties. Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment Decision making: Effective decision making in order to apply the businesses objectives and priorities. Training schedule Training will take place on site in the workplace. Requirements Essential qualifications GCSE in: English (grade 4) Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Logical Initiative Non judgemental Patience Approachable Warm & Friendly Presentable About this employer As a small company operating across both the private and social sectors, the applicant will gain extensive and wide-ranging property experience. Company benefits Commission. After this apprenticeship The learner may take a further course such as Level 4 or take ARLA exams. Ask a question The contact for this apprenticeship is: AKG (UK) LEARNING LIMITED Michelle michelle@tower.london 07725579051 The reference code for this apprenticeship is VAC2000018483.