The Vacancy
Let us tell you a bit about us
We're one of the largest lenders in the UK used car finance market. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.
We’re part of the Aldermore Group, which includes Aldermore Bank plc. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let us tell you about the opportunity
As part of our internal sales team, you will work collaboratively with the National Account Leads and our Management team to deliver critical front-line support. You will provide exceptional customer service through positive working relationships, whilst also being the go-to support for MI reports and data for the sales team, our Brokers and Dealers.
This role is really important to us! The support you provide will enable us to make data driven decisions, manage risk and pro-actively manage, develop and improve our account relationships.
What will your day look like?
1. Compiling risk and oversight audits to ensure that our dealer and broker partners continue to work within the guidelines given by MotoNovo Finance and the FCA
2. Creating MI for your designated accounts on a daily, weekly and monthly basis – as well as supporting with any ad hoc requests
3. Handling queries received from dealers and brokers, using regular telephone contact to build and maintain strong relationships with key accounts
4. Monitoring and identifying trends in performance of existing Accounts, and implementing plans to improve results or embrace opportunities identified
5. Promoting relevant products and suggesting enhancements where negative trends have been identified
What do we expect from you?
6. Proven success in intermediary development / sales support / key account management
7. Highly analytical with proven ability to identify opportunities/problems from MI / data suites
8. Great time management and organisational skills
9. Basic to intermediate Excel skills, to be assessed at interview stage
10. Logical approach to data, process and problem solving
11. Self-motivated and driven – comfortable in a fast paced environment
12. Ability to recommend and deliver innovative and creative ideas
13. Attention to detail
14. Excellent influencing skills
15. In-depth knowledge of Regulation/Consumer duty and the Motor finance market would be highly desirable.
What can you expect from us?
16. A hybrid working policy, 2 days per week onsite in our central Cardiff office
17. A friendly and flexible culture, the same as how we work with our customers
18. A growing organisation that means there’s lots of opportunities to progress
19. A drive for continuous improvement, which you will be empowered to get behind from day one
20. And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential
Please note: we have a thorough referencing process, which includes criminal record checks
Behaviour Framework
Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles.
Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles.
Our Benefits
Not only does MotoNovo Finance offer a competitive remuneration package, we also offer one of the best benefits packages in Wales. Inclusive of our healthcare cover, pension schemes, and our employee assistance programmes, we have also installed a staff bar, game machines, and a pool table.
When you choose to build your career with MotoNovo Finance, we choose to invest in you.
21. Hybrid Working
22. Your Company Benefits Aviva Digital GP
23. Bus And Tram Benefit
24. Employee Assistance Programme
25. Eyecare Voucher & Display Screens/Desk
26. Set-Up
27. Flu Jab Vouchers
28. Group Income Protection
29. Life Assurance
30. Metrolink Annual Pass & Clipper Ticket
31. Microsoft Discounts
32. Private Medical Insurance Shopping Discounts
33. Toothfairy
34. Your Workplace Pension
35. Benefits You Can Choose
36. Critical Illness
37. Cycle To Work
38. Dental Insurance
39. Give As You Earn
40. Government Tax-Free Childcare Scheme
41. Octopus Electric Vehicles
42. Save Our Planet
43. Season Ticket Loan
44. Spouse Or Partner Life Assurance
45. Technology
46. Wearable Technology
47. Wellbeing App
48. Will Writing