Service Receptionist - Part-Time (Permanent)
Highland Appliance Services Ltd - Culloden, Inverness, IV2 7WL
Pay: £12.71 per hour
About Us:
Highland Appliance Services Ltd has over 30 years' experience in the sale and repair of home appliances from leading brands, including AEG, Beko, Neff, Zanussi, Smeg, Siemens, and Bosch. We are a trusted partner for major manufacturers and insurance companies, specialising in high-end appliances like Samsung side-by-side fridge freezers and Rangemaster range cookers. Using genuine parts and following manufacturer guidelines, we have earned an outstanding reputation and high customer satisfaction across Inverness and the Highlands.
The Role:
We are looking for a flexible Part-Time Service Receptionist / Call taker sales administrator to join our office in Culloden on a permanent basis.
Hours:
* Monday, Wednesday, Friday - either 9:00-13:00 or 10:00-14:00 (flexible start times)
* Holiday cover: approximately 12 weeks per year, may include Tuesday and Thursday
Key Responsibilities:
* Book service calls via phone and email
* Receive and process deliveries
* Process payments and perform general admin tasks
* Update and maintain customer records
* Support team members and provide cover when needed
Desirable Skills & Experience:
* Previous office or administrative experience
* Professional phone manner and customer service experience
* Knowledge of the Highlands, Skye, Moray, and Strathspey
* Well-organised, with excellent verbal and written communication
* Able to multi-task, work to deadlines, and maintain attention to detail
* Confident, enthusiastic, and able to work independently and as part of a team
Requirements:
* Must be able to commute to our office in Culloden (IV2 7WL)
Benefits:
* Company pension
* Death in Service benefit (3x salary)
* Employee perks including Free Multi-Appliance Protection (MAP) for your own home appliances
* Entry into monthly cash prize draw
* Access to health, wellness, and lifestyle benefits
Apply today to join a trusted, established company with over 30 years' experience in a permanent role.