Job Description
As a dental Receptionist, you are the first point of contact with patients. Your professional appearance, behavior, and standard of customer care determine the impression patients gain about the practice and set the tone for their entire visit. You can influence the mood of the waiting room, reduce stress levels, and create a sense of wellbeing throughout the practice.
Customer Service
* Ensure the patient journey is adhered to at all times, paying attention to the exterior and interior of the building.
* Welcoming patients in person or over the telephone, establishing the reason for their visit, and communicating waiting times in a friendly, courteous, and professional manner.
* Acknowledge and welcome all visitors and contractors arriving at the practice; ensure the visitor’s book is signed.
* Booking and amending appointments, answering the phone, and updating patient records.
* Answer the telephone promptly and in the prescribed manner.
* Ensure that the answer machine messages are switched on and off at the relevant times of the day.
* Check the telephone for messages that may have been left and return the calls as required.
* Ensure the reception emails are checked frequently and all emails responded to.
* Accurately update and protect patient information using the patient electronic database.
* Book next appointments before the patient leaves the practice.
* Contact patients regarding their upcoming appointment, including courtesy calls.
* Ensure the appointment system is efficient and accurate.
* Keep the appointment books as full as possible.
* Ensure all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
* Handle sensitive information while maintaining patient confidentiality.
* Ensure patients are aware of the dental services and products we offer.
* Build and nurture great working relationships with the Clinical and Practice teams.
* Be actively involved in the smooth running of the practice by working well with the practice team.
* Work at other practice locations from time to time as required.
* Role model the Riverdale Values: "Be The Best We Can Be, Do The Right Thing & Support Each Other".
Administration
* Keep the reception area and waiting room clean and tidy.
* Record lab work back when returned to the practice from the lab.
* Send out ‘Failed to attend’ letters the same day to the relevant patients.
* Record and send out patient recalls.
* Manage open courses as directed by the Practice Manager.
* Organise stock supplies and control for reception.
* Remove safely any hazards from the waiting area (e.g., stock deliveries).
* Ensure all relevant forms for NHS and private are completed.
* Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
* Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of day).
* Ensure that the toilets are checked daily and are clean, tidy and sufficiently stocked for the day.
* Log out of SFD and SOE when leaving the reception desk.
* Attend and participate in practice meetings.
Skills Required
* Communication skills
* IT skills
* Attention to detail
Founded in 1974, we have been delivering market‑leading learning and talent solutions for over forty years. We help individuals unlock their potential and realise the value of their skills and talents. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.
Possibility of a full-time role after the completion of the Apprenticeship.
#J-18808-Ljbffr