Job Description
Summary and purpose of the Job:
Wavenet is seeking an experienced and proactive Senior Credit Controller who will be accountable for recovering unpaid money that is due to Wavenet from its clients. The role of Senior Credit Controller is key to our success and growth plans as the role directly aids our corporate cashflow. As a Credit Controller you will ensure all clients within your portfolio are contacted in a timely manner and pay in line with the trading terms of the invoices. You will need to be an experienced credit controller and able to demonstrate being driven to succeed, with plenty of energy, ambition, tenacity and have lots of resilience.
You will need to maximise cash collections and report all information accurately and correctly to share with the wider business. You will also be required to highlight trends and spot potential risks around cash management and propose strategies to overcome these risks. You will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contacts ensuring the company values and reputation are maintained at all times.
An effective credit controller must be an excellent communicator and have superior people skills. You must be comfortable presenting facts and figures to clients over the phone as well as constructing detailed reports and emails. The goal of this role is to increase cash flow of the company enabling us to grow our market share.
Responsibilities:
* Proactively contact customers by phone to ensure invoices are clear for payment
* Collect commercial debt
* Manage key commercial accounts
* Acting as a point of contact for any complex query escalations from other team members
* Assist with other ad-hoc duties within the department
* The processing of customer invoices, payments, credit notes and associated transactions in accordance with the Financial Control Systems deadlines
* To take ownership of the root cause of invoice queries by supporting and engaging with stakeholders to identify and implement solutions
* Evaluation of accounts for debt collection and legal action, escalating where appropriate to the Credit Control Manager
* Advise the Credit Control Manager of potential risks with clients defaulting on payments.
* Deputise for Credit Control Manager in their absence.
Qualifications
Experience:
* Previous demonstratable experience of working as a Credit Controller
* Ability to work to tight deadlines in a busy environment
* Strong communication skills with the ability to resolve queries both written and spoken
* Excellent attention to detail with a focus on accuracy
* Demonstrable experience of prioritising tasks
* Excellent IT skills including previous experience with Excel, Word and Outlook.
* Ability to build and maintaining strong relationships with customers to collect overdue payments and find appropriate resolutions to their account queries
* Strong team player, with the drive and flexibility to support others in the team.
* Telecoms / Technology experience would be desirable
* Ability to keep calm under pressure and work to tight deadlines
* Professional telephone manner
* Experience in using Sage 200 cloud desirable
* A positive 'can do' attitude with the desire to achieve targets at all times.
* Motived and enthusiastic with an eye for details.
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
* Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
* Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
* Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.