Neighbourhood Team Leader Greater Manchester £41,142 - £43,341 per annum Hours of Work: 35 per week Closing date: 11th July 2025 Interviews: End of July2025 Our client is committed to making sure their customers have good quality, safe homes and communities, and their Neighbourhood Team Leaders are key to making this happen. They are looking to recruit an experienced, enthusiastic individual to support the team to deliver a holistic tenancy, property management and neighbourhood management service focusing on a 360-degree understanding of People, Property & Place to join their established team. Reporting to the Regional Neighbourhood Manager the Neighbourhood Team Leaders take an operational lead role in ensuring the effective delivery of high quality and effective neighbourhood management services in accordance with the Groups policies and procedures. In addition, they are looking for candidates that have a passion to advocate on behalf of people and communities. What do their Neighbourhood Team Leaders do; Recognise and respond to the challenges faced by customers and communities whilst enabling frontline teams to deliver resilient and more responsive services to our customers. Manage and lead Neighbourhood Officers and Neighbourhood Coordinator to deliver on targets and a service promoting neighbourhood wellbeing and community cohesion. Contribute to continuous review and improvement of their Neighbourhood Strategy and Offer. To provide direction and guidance for the Neighbourhood Team, promoting their values and ethos. Lead on the efficient control and recovery of high-level rent arrears in accordance with the Groups policy and procedures and the sectors best practices. Ensuring their rental income is maximised, and targets are met whilst aiming for them to be exceeded. Work within the Regulator of Social Housings Consumer Standards Develop and strengthen partnerships both internally and externally, working collaboratively with other teams to improve the customer journey and actively promote interagency working throughout the Neighbourhood teams. What they are looking for; Evidence of and commitment to continual professional and management development. Experience of working in neighbourhood management and managing staff. Experience of training and developing team members to enhance their skills to ensure performance standards are met. Experience of delivering quality work on time. The ability to manage and prioritise a demanding workload. Customer focused and a desire to provide services to a high standard. Strong interpersonal skills with a friendly and professional manner. They offer a range of great benefits including: Essential car user allowance to support you with car running costs. Flexibility on where you work with home working kit provided at least 2 days per week are required in our offices. 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions. Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay. Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives. Life assurance subject to being a member of their company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career. Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ, disability and long-term health conditions, carers, and menopause. They are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, they encourage candidates to submit an anonymised CV if they can do so. They are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. Interviews are scheduled to take on 11th June 2025 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, they strongly recommend candidates to apply early. Theyre passionate about inclusion and theyd love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet their requirements for this role, but want to apply. Go ahead. They will decide whether or not you are what they are looking for.