At Personal Homecare Pharmacy, we take pride in placing our customers at the heart of all we do. We are a busy homecare pharmacy, with over 15 years experience in providing homecare medication. Working collaboratively with the NHS and private clinics nationally, we are dedicated to making our customer experience a focal point. We are passionate about what we do, and we thrive to provide an exceptional service unequalled by no other. With our incredible team players, we aim to be the gold standard in homecare services. There has never been a more exciting time to join our fast-growing team. Providing you with a fantastic opportunity, We are seeking an experienced and motivated Pharmacy Operations Manager to lead our Dispensary department. This is an exciting opportunity to make a real impact in a growing organisation. You will be looking for a new challenge, bringing with you a high level of dedication and drive. You will be ambitious and excited by growth. We offer a dynamic working environment with rewarding opportunities, we believe in investing in our employees, so if you are looking for a change or want to take on a new challenge, we are willing to discuss this role in further detail with you. About the Role As Pharmacy Operations Manager, you will: • Provide visible and professional leadership across the dispensary, homecare, distribution, and QA teams. • Take responsibility for the safe and effective running of the operational pharmacy service, including: • Oversight of medicines receipt, storage, distribution, and supply. • Management of homecare pharmacy activities in line with clinical and contractual expectations. • Implementation and assurance of quality systems and continuous improvement initiatives. • Ensure full compliance with Good Distribution Practice (GDP) and MHRA standards, maintaining safe systems of work and ensuring medicines are handled, stored, and transported correctly. • Support delivery of the service model, including participation in any weekend, late, or bank holiday rotas if required. • Lead the operational response to drug alerts, recalls, shortages, and other medicines-related incidents. • Ensure effective use of pharmacy information systems to monitor service activity, report on KPIs, and drive improvements. • Work collaboratively with clinical, nursing, logistics, and governance teams to ensure seamless medicines supply and support excellent patient outcomes. • Act as a role model and senior point of contact for staff queries, patient safety concerns, and service escalations. Other Responsibilities Budget and Resource Management • Manage departmental budgets and resources efficiently. • Control stock levels and collaborate with finance teams to manage costs and reduce waste. Regulatory Compliance and Audit • Lead and coordinate internal and external inspections and audits. • Prepare documentation and evidence for MHRA, GPHC, or other regulatory bodies. • Ensure all staff complete mandatory training and comply with health & safety policies. Risk Management and Incident Reporting • Manage risk registers and ensure timely reporting and investigation of incidents and near-misses. • Drive patient safety initiatives and promote learning from incidents to prevent recurrence. Service Development and Change Management • Lead projects to improve pharmacy service delivery and operational efficiency. • Implement new systems or policies to support operational excellence. Stakeholder Engagement • Build strong working relationships with clinical teams, commissioners, and partner organisations. • Represent pharmacy operations at meetings and inspections. Staff Development and Performance Management • Conduct appraisals, manage performance, and identify training needs. • Promote a positive working culture and support workforce wellbeing. Data Analysis and Reporting • Analyse service data and KPIs to inform decision-making. • Produce regular reports for senior management. About You We're looking for someone with: • GPhC registration as a pharmacist or pharmacy technician • Significant leadership experience in a hospital or homecare pharmacy environment • Proven ability to manage operational services at scale, ideally across dispensing, distribution, and homecare • In-depth knowledge of GDP, medicines handling legislation, and clinical governance • Strong people management skills and experience leading multi-disciplinary teams • Excellent communication, planning, and analytical skills • A proactive and improvement-focused mindset Why Join Personal Homecare Pharmacy? We are a specialist pharmacy service delivering tailored care to patients in their own homes. You'll join a collaborative, forward-thinking team where your expertise will directly impact service quality and patient safety. This is an excellent opportunity to influence the strategic direction of medicines operations in a growing and complex healthcare setting. Rewards: • Salary - Up to £60,000, dependent on experience • Generous holiday allowance • Pension scheme • Excellent development opportunities • NHS discount scheme • Volunteer days off • Birthday Leave If you have a hospital or a community pharmacy background and a desire to expand your knowledge and gain expertise in these specialised areas of healthcare, we look forward to hearing from you. Job Types: Full-time, Permanent Hours of work - 8am- 5pm (40 hours a week)