Finance Business Partner - Digital Delivery Centre
Full Time - Permanent
Location: Hybrid with ability to travel to Hook
Competitive
At Serco, we’re driving a step change in how finance supports our business. This role sits at the heart of that transformation within our Digital Delivery Centre, helping to shape smarter decisions, stronger performance, and more efficient service delivery across a complex, global portfolio.
The opportunity
We are seeking a commercially minded Finance Business Partner to support senior business leaders in delivering profitable, sustainable growth across a portfolio of contracts and services.
This is not a traditional reporting role. You will operate as a trusted partner and challenger, turning financial and operational data into meaningful insight that directly influences decisions, improves performance, and drives transformation.
Working across multiple regions and stakeholders, you will play a key role in embedding continuous improvement, process optimisation, and digital‑first finance practices within a fast‑evolving environment.
What you’ll be doing
* Act as a visible and trusted partner to senior leaders, influencing strategic and operational decision‑making
* Translate complex financial and non‑financial data into clear insight and actionable recommendations
* Lead on scenario planning and performance analysis across your portfolio
* Identify and drive process improvement and efficiency opportunities across contracts and services
* Support commercial decision‑making including bids, extensions, rebids and contract changes
* Challenge assumptions, highlight risks, and ensure financial integrity and accountability
* Work across global and regional stakeholders to align priorities and improve outcomes
* Champion the use of data, technology, and digital tools to enhance financial decision‑making
What we’re looking for
* Qualified accountant (ACA / ACCA / CIMA or equivalent)
* Strong background in commercial finance and business partnering in complex environments
* Proven experience working with senior stakeholders and influencing at a strategic level
* Confidence operating in a transformation or change environment, ideally with exposure to shared services or digital finance models
* Strong understanding of value drivers, ROI, and performance metrics
* Experience in process improvement, continuous improvement, or operational excellence
* Ability to work across multiple regions, cultures, and stakeholder groups
* A clear communicator with presence, gravitas, and the ability to challenge constructively
* Comfortable dealing with ambiguity, incomplete data, and shifting priorities
What success looks like
* Tangible financial and operational improvements delivered across your portfolio
* Measurable contribution to efficiency and value creation
* Strong stakeholder satisfaction and trusted advisory relationships
* High‑quality insight and decision support
* Clear evidence of transformation and continuous improvement impact
Why join us
You’ll be joining a business undergoing real transformation in how finance operates - moving from reporting to true business influence and value creation. This is a high‑impact role with visibility across senior leadership and the opportunity to shape how finance supports global service delivery.
What we offer
* Company car / £4200 cash alternative
* Private healthcare
* Bonus scheme of up to 20%
* Pension – 6%
* Chance to contribute to innovation in the public services
* A company passionate about diversity and inclusion
* Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more
* A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco
* A safe and supportive culture
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. We are committed to building a diverse and inclusive organisation that supports the needs of all and we actively encourage applications from a diverse candidate pool. We operate a hybrid work structure in many of our business areas and are open to discussions around flexibility and flexible working.
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