Main area Administrative, Clerical, Appointments, Clerk Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Shift pattern 08.30-17.00 & 11.30-20.00) Job ref 287-DSS-152-25
Employer Liverpool University Hospitals NHS Foundation Trust Employer type NHS Site Aintree Hospital Town Liverpool Salary £24,937 - £26,598 per annum Salary period Yearly Closing 19/09/2025 23:59
Higher Appointments Clerk
NHS AfC: Band 3
Job overview
Shift hours worked between Monday – Friday 08:00 – 20:00
An exciting opportunity has arisen in the Radiology department for Higher Appointments Clerks.
We are currently seeking keen, enthusiastic, self motivated and highly organised individuals with excellent communications skills to join our current team of Appointment staff.
The successful post holders will work as part of the administration team, providing a friendly and efficient clerical service. As well as having excellent organisational, communication and interpersonal skills. It is essential that applicants are able to prioritise work, handle difficult situations, have a flexible approach to working, work as part of a team and have experience in working in the NHS.
Main duties of the job
* To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes.
* To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the Radiology information system (RIS) and to be able to use these systems at one time
* To ensure that Radiologists, Radiographers and nursing team are fully informed of planned patient and procedures and to ensure that patient information and medical alerts are adequately displayed
* Organisation of admission, for specialised imaging examination by liaising with day case ward staff
* To co-ordinate changes to established plans arising from cancelations or deferment of admission by patient and to ensure medical, day case ward and radiography staff are aware of these changes.
* Demonstrate a specialised knowledge of imaging investigations and how they are performed and confidently provide appropriate information to patients regarding various medications that need to be adjusted prior to examinations in line with protocols.
* To ensure distribution of written information/documentation and the necessary Medical Diagnostic Agents to patients and ensure that this is recorded accurately on Radiology information system
* Communicate changes to appointments to patients over the telephone often at short notice.
* To assist in the provision of a pleasant and efficient service ensuring patients experience a professional level of care and be able to empathise with upset patients and relatives and sometimes, volatile situations
* Liaise with clinical and non-clinical teams across the Trust and external organisations including over the telephone and via email
* To manage and monitor the radiology waiting lists for all modalities in line with imaging pathways and highlighting any breaches to the appropriate line manager
* Follow the policy for patients who do not attend (DNA) their appointment
* To produce and maintain daily appointment schedules and to cancel and rearrange appointment sessions/lists as necessary
* To supervise other administrative staff when indicated by the appointments Co-ordinator on an ad hoc basis
* Understand the vetting prioritisation coding and being responsible for recognising and bringing any urgent requests for patients examination immediately to the attention of Radiologists/Radiographers
* Responsible for prioritising own workload in an environment where the arrangement of urgent appointments requiring patient preparation, or the rescheduling of appointments may be required interrupting established plans
* The coordination of suitable interpreting arrangements when required
* To apply good housekeeping practices ensuring the non-wastage of non-clinical consumables and to act and or/inform line manger of the necessity to replace low stock levels.
* To assist in the arrangement of appointments of patients participating in various clinical trials
* Co-operate in the development and implementation of directorate policies (ISO Documentation)
* To participate in the retrieval of information at the direction of the senior managers for audit and research purpose.
* Be able to accurately follow departmental policy with recording of results for clinical staff to check prior to the examination.
Person specification
Qualifications
* NVQ 3 Customer Care or equivalent
* Possession of full NVQ 3 Customer Care and experience of implementing such skills in the workplace
Experience
* Experience of working in an office/multi disciplinary environment.
Knowledge
* Knowledge of Patient Administration System
Skills
* Good communication and interpersonal skills
* Prioritisation Skills
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18 th birthday.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced).
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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