About Us
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
Why join Crimson Hotels
We believe great people deserve great perks:
* Discounted stays around the world
* Free meal on duty + unlimited hot drinks
* Paid day off for your Birthday
* Team member discounts
* Health Benefit schemes
* Employee Assistance Programme and wellbeing initiatives
* Learning and development opportunities for career progression
* Recognition and reward schemes
Our Values
We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.
As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London – Heathrow T5 which is a 300‑room hotel is perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.
What your day will look like?
As Reservation Manager you will be responsible for overseeing all daily reservation activities (including leisure groups and Meeting & Events), ensuring accurate and efficient handling of individual and group bookings while optimising room inventory and revenue. The role involves monitoring availability across channels, applying pricing and revenue strategies to maximise occupancy, and maintaining precise booking records. You will lead and support the reservations team, handle guest enquiries and special requests professionally, and work closely with front office, sales, and revenue teams to align operations and achieve business goals.
What You'll Bring
We’re looking for highly motivated and detail-oriented professional with previous hotel experience in reservations, front office, or revenue management. The ideal candidate will have strong knowledge of PMS systems, particularly Opera, along with excellent organisational and communication skills. A keen eye for detail and an analytical mindset is essential, as well as proven experience in leading and developing a team. You will bring strong commercial awareness with a focus on revenue optimisation, while leading by example in delivering outstanding customer service and teamwork, along with a positive, can-do attitude, flexibility to work shifts, including weekends as required.
Inclusivity
We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Ready to join us? Apply now and let’s grow together.
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