Job Description
Key Purpose of the Job:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service.
Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice.
This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off, 4 off. This will be 2 days working 07:00 - 19:00 then it will be 2 nights working 19:00 - 07:00.
Key Job Responsibilities:
1. To provide technical support to end users and engineers both internally and externally.
2. To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
3. To ensure prompt and accurate information is scheduled.
4. To answer customer telephone calls ensuring internal customer service standards are met.
5. To provide a positive experience for customers ensuring prompt and accurate information is captured.
6. Any other reasonable requests from the line manager and SLT members.
7. To provide support to the Service Scheduling Team when required.
8. Embrace new customers and technologies the company adopt
Requirements
Essential Requirements:
9. Customer focused
10. Excellent telephone manner
11. PC Literate
12. Team Player
13. Strong Interpersonal and communication skills
14. Ability to priories workloads
15. Exceed all tasks given
16. Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
17. Ability to work within a continually changing environment
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.
Benefits
Benefits Include:
18. Supportive and Collaborative Environment
19. Company Health Care Plan
20. Company Pension
21. Life Insurance
22. 25 days holiday plus Bank Holidays
23. Development Opportunities
24. Referral Scheme
25. Employee Recognition Scheme
26. Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
27. Cycle to Work Scheme
28. Wagestream – Get instant access to your wages through our financial wellbeing tool.
Requirements
Essential Requirements: Customer focused Excellent telephone manner PC Literate Team Player Strong Interpersonal and communication skills Ability to priories workloads Exceed all tasks given Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers Ability to work within a continually changing environment