With a planned start date of 18th May 2026, we are seeking a hospitable individual with a full UK drivers license for the role of Concierge with valet parking and driving duties.
PRIMARY ROLE RESPONSIBILITIES
* Support the Head Concierge in overseeing communication with Reception regarding the movement of guest bags to rooms, ensuring smooth operations.
* Assist the Head Concierge in ensuring all guests are greeted proactively and warmly upon arrival, setting the standard for guest interactions.
* Assist the Head Concierge in managing the concierge rota, ensuring appropriate coverage during all service periods to meet operational needs.
* Supervise the luggage handling process, ensuring high standards of service are maintained during guest arrivals and departures.
* Carry out valet parking duties, driving and parking guest cars as well as the hotel car.
* Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
* A minimum of 2 years experience working as a Senior Concierge, Doorperson
* Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
* Have held a full UK drivers license for at least 5 years for car insurance purposes.
* An enthusiastic individual who will promote our culture of positivity.
* Be task oriented with a great pride for the work they do and attention to detail.
* Flexible with shift patterns and available around the needs of our business.
* Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
FINANCIAL
* Special discounts on stays and dining at any Dakota
* Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
* Additional holiday day on the first anniversary of your employment
* Meals on duty and uniforming
WELLBEING
* Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
* Support from our inhouse Mental Health Champions
* Family-friendly flexible working options
* Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues
CAREER DEVELOPMENT
* Accredited, certified compliance training given on employment
* Access to a suite of external, certified resources via our Learning Management System
* Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
* Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK‑based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, andNewcastlewith morein our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard‑working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’,we have award‑winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded byThe Caterer to the ‘Top 30 under 30’ in the industry,demonstratingour success in developing talent.
APPLY
Please send us your up to date CV.
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