Role Overview
In this role, youll be the expert voice that brings clarity amid chaos, translating intricate policy terms and loss assessments into reassurance and actionable steps. Youll coordinate with multiple stakeholders—from structural engineers to restoration specialists—while keeping the claimant informed, supported, and confident in the process. Whether working from home or in our bright, collaborative office, youll be part of a supportive team.
Responsibilities
Translate complex policy and loss assessment details into clear, actionable information for claimants and stakeholders.
Maintain regular communication with policyholders, insurers, contractors and other parties involved in the claims process.
Ensure claimants are kept informed, supported, and confident throughout the assessment and settlement phases.
Qualifications
* Experience in managing property claims: Previous experience in a commercial claims environment is essential.
* Excellent communication skills: You will speak with and write to policyholders, insurers, contractors, and more; explaining complex details clearly and negotiating fair settlements.
* Conscientious, hard‑working, and adaptive in high‑volume environments.
Development & Training
* Comprehensive Sedgwick‑specific training to excel in your role.
* Support to work toward the Chartered Institute of Loss Adjusters Cert CILA qualification.
Benefits
* Competitive salary based on skills, experience and qualifications.
* A Self‑Invested Personal Pension Scheme (SIPP).
* Holiday allowance of 25 days plus bank holidays.
* Flexible working from office or home.
* Private healthcare plan (including pre‑existing conditions).
* Life assurance.
* Group income protection.
* Employee assistance programme for wellbeing.
* Voluntary benefits: green car scheme, dental cover, cycle‑to‑work scheme, season ticket loan, wellbeing and digital GP applications.
* Discounts on various products and services.
Job Details
Location: Cardiff
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications.
Equal Opportunity Employer
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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