Are you a people-focused individual with a passion for providing excellent customer service? Do you enjoy helping others and working in a busy, team-oriented environment? Our client are looking for a Pharmacy Inbound Call Assistant to join their friendly and professional pharmacy team. This role is key in ensuring our patients receive exceptional service and support when it comes to their prescriptions and healthcare queries.
Please note: this role is fully office-based, Mon-Fri 9am-6pm
Key Responsibilities
As a Pharmacy Inbound Call Assistant, you’ll be the first point of contact for patients and healthcare professionals. You’ll handle incoming calls and emails regarding prescriptions, ensuring all queries are managed efficiently, accurately, and with empathy.
Your role will include:
* Contacting patients about their prescriptions and orders before they need to call us.
* Responding to emails and calls regarding prescription queries.
* Supporting administrative and data-entry tasks as directed by your line manager.
* Maintaining accurate and confidential patient records.
* Delivering excellent service and communication at all times
Key attributes
* Proven experience in a customer service or call centre environment (healthcare experience is a bonus).
* Excellent verbal and written communication skills.
* The ability to stay calm, professional, and empathetic under pressure.
* Good computer literacy and familiarity with Microsoft Office and basic CRM systems.
* A logical and organised approach to work, with strong attention to detail.
* The ability to multi-task and prioritise effectively in a fast-paced environment.
* A team player mindset with the confidence to work independently when needed.
Benefits
* Company Pension
* Life Insurance
* Employee Discount
* Annual Bonus
* Sick Pay
* Health & Wellbeing programme
* Free Parking
* Bereavement Leave
* Company Social Events
* Additional day holiday on Birthday
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson