Department: Information Technology
Location: London
The Role
The London office of a global law firm is seeking a proactive and service‑driven AV & Telecoms Specialist to join their IT team. This is a highly visible, client‑facing role that plays a critical part in ensuring seamless audiovisual and telephony support across the firm. The team is keen to hire someone who demonstrates strong fundamentals, excellent presentation, and the potential to grow within a high‑performance professional services environment.
Key Responsibilities
Audio Visual Support
* Provide end‑to‑end AV support across all conference and meeting rooms.
* Deliver premium, white‑glove support to clients, attorneys and senior leadership.
* Set up, test, monitor and troubleshoot AV systems for meetings, hearings, trials, depositions and firmwide events.
* Support and operate Zoom and Microsoft Teams video conferencing.
* Manage displays, microphones, cameras and Cisco/Crestron room control systems.
* Perform routine preventative maintenance and elevate issues where required.
Telecoms Support
* Provide Level 1 and Level 2 support for the firm’s Zoom Phone telephony system.
* Assist with onboarding and off‑boarding, including handset deployment, configuration and routing.
* Support voicemail set‑up, call routing and handset troubleshooting.
* Liaise with third‑party service providers for escalations.
* Maintain and update telephony and AV hardware inventory.
Person Specification
Required Skills & Experience
* Minimum 2 years’ experience in AV, IT and/or telecoms support, ideally within a professional services environment (law firm experience advantageous).
* Strong understanding of AV hardware, video conferencing platforms and room control systems.
* Excellent troubleshooting skills with a logical and methodical approach.
* Strong customer‑service orientation with confident, professional client‑facing communication skills.
* Calm, composed and solutions‑focused under pressure.
* Professional appearance, tone and manner.
Technical Experience (desirable)
* Cisco and Crestron
* Zoom Meetings and Zoom Telephony
* Microsoft Teams
* ClickShare
* Windows 11 and Microsoft Office 365
* macOS
Additional Requirements
* Ability to work rotating shifts (8:00–4:00 or 10:00–6:00).
* Flexibility to provide overtime and occasional weekend support for events or projects.
* Enthusiastic, self‑motivated and able to work independently and as part of a collaborative team.
* Strong desire to learn, develop and progress within a high‑standards environment.
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