Job Title: Housing Options Officer Location: East Midlands Start Date: December 8th Working Pattern: Full-time (37 hours per week) / Hybrid working available Purpose of Role To provide professional housing advice and support to customers at risk of homelessness, with a strong focus on prevention. The role involves using the Jigsaw case management system to assess housing needs, manage homelessness applications, and develop Personal Housing Plans in line with statutory duties under the Homelessness Reduction Act 2017. Key Responsibilities * Deliver high-quality housing advice to customers, ensuring compliance with housing legislation (Housing Act 1996 Parts VI & VII, Homelessness Reduction Act 2017). * Use Jigsaw to: * Record and manage homelessness applications. * Create and monitor Personal Housing Plans. * Track case progress and outcomes. * Conduct interviews and home visits to assess housing needs. * Make lawful decisions on homelessness applications (including Section 184 decisions). * Negotiate with landlords, agents, and other stakeholders to prevent homelessness. * Arrange temporary or permanent accommodation where necessary. * Liaise with internal teams and external agencies to provide holistic support. * Maintain accurate records and produce reports as required. * Participate in out-of-hours rota (if applicable). Essential Skills & Experience * Pr...