Senior Project Manager – Market Research
Location: London (Hybrid – 3 days in office, 2 days remote)
Type of Employment: Fixed-term, Full-time
Reporting to: Division Team Leader
Experience Required: 5+ years in market research localisation project management
About Global Lingo – Our Values
Global Lingo is a fast-growing, Top 100 language solutions provider, delivering high-impact multilingual services to leading Market Research clients worldwide. From survey translations to content analysis and qualitative research support, we help clients gather rich insights across cultures and languages.
We pride ourselves on being a caring, open, and inclusive company that values quality, agility, and service excellence. Our culture blends professionalism with a strong sense of community. We’re passionate about continuous personal and professional growth – for ourselves and our clients.
The Role
We are seeking an experienced and driven Senior Project Manager to join our Market Research localisation team in London. In this role, you will manage complex localisation projects from quote to delivery, ensuring operational efficiency, high-quality outcomes, and exceptional client service.
You will also mentor junior team members, contribute to process improvements, and serve as a strategic partner to our market research clients.
Key Responsibilities
Project Management
Lead end-to-end delivery of localisation projects, including:
Survey and questionnaire translation
Overlay and link checking
Coding
IDI and focus group moderation projects
Adverse Event (AE) reporting
SimTrans
Transcriptions (including single stage)
First and second-stage content analysis
Prepare survey files for translation, managing tags, programming language, and any embedded logic.
Maintain accurate project scopes, timelines, and budgets.
Ensure alignment with client expectations and internal quality standards.
Client Relationship Management
Serve as the main point of contact for assigned accounts.
Develop deep understanding of client workflows, business needs, and market-specific nuances.
Provide guidance on best practices, localisation strategies, and technical file handling.
Technical & File Management
Interpret and handle exported file formats from various survey scripting platforms
Apply localisation engineering knowledge to troubleshoot and QA complex files
Utilize CAT tools, project management systems, and QA platforms effectively
Education & Experience Requirements
5+ years of experience in localisation project management, specifically within market research.
Proven ability to manage complex, multi-market, multi-language projects.
Bachelor’s degree in Languages, Translation, Linguistics, or a related field (or equivalent industry experience).
Experience working in a hybrid or global, multi-time-zone environment is a plus.
Success Criteria
You will be evaluated based on:
Your ability to deliver projects on time and within budget.
Achievement of KPIs related to client satisfaction, project quality, and operational performance.
Problem-solving and process improvement skills in fast-paced scenarios.
Your capacity to independently lead and manage complex client accounts.
What You Bring
Exceptional project management skills.
Proactive mindset with strong problem-solving abilities.
Confidence working under pressure, with excellent prioritisation and decision-making.
Excellent written and verbal communication skills.
High IT literacy and hands-on experience with CAT tools and project management systems.
Deep understanding of localisation workflows, terminology management, and QA processes.
A collaborative, adaptable approach and ability to work effectively with international teams.
Are you ready for a new challenge? Apply today!