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About The Business
Our client is a high-growth technology company (based in the SW) supplying SaaS to the fleet industry that is focused on making a difference worldwide, one driver at a time. They help businesses and private motorists improve driver efficiency and safety.
About The Business
Our client is a high-growth technology company (based in the SW) supplying SaaS to the fleet industry that is focused on making a difference worldwide, one driver at a time. They help businesses and private motorists improve driver efficiency and safety.
The solution has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%. It connects to your vehicles on-board computer and uses all the live data it produces to analyse how efficiently you are driving. Its similar to how performance is analysed in Formula 1.
That data is converted into simple feedback for you the driver so you know when youre pushing your vehicle too far and can bring it back to maximum efficiency. Beyond the vehicle, they have a proprietary gamification platform engages users and driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard.
They have an excellent customer base and have secured 300+ of the UKs largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media.
A Key Account Managers is responsible for maintaining long term, trusting relationships with customers. The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities.
Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience.
Key Duties and Responsibilities
Implement, manage and develop positive working relationships with multiple customer accounts including international fleets
Facilitate regular communication both remotely (Teams & mobile) and face-to-face
Manage customers with integrity and diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it
Consistently evaluate the value being brought to the customer look at what other opportunities there are to demonstrate more value whether financial, operational or safety related
Understand the data related to your customers and help to surface insight, not just replay data
Assist customers in making best use of and embedding it in their business including organising training for managers, drivers and other staff
Ensure that differentiation is well-understood, especially in terms of Driver Rewards and Gamification; and help drive initiatives to accentuate this as one of the unique attributes
Generate sales and revenue among customer accounts identify opportunities for growth and upsell of additional products
Manage the customer renewal process to achieve set customer renewal KPIs
Co-ordinate with other departments to facilitate what the customer requires
Work with the Product Teams to deliver; and ensure customer expectations are aligned with the specification for each product
Work as part of a team to develop and implement marketing, support and engagement strategies
Record, update and maintain customer data on the CRM system which covers off key strategic mapping of the customer
Work closely with other colleagues who also have interaction on the same accounts to ensure consistent service to customers
Review and respond clearly to customer queries
Attend and schedule customer visits, presentations and site training in the UK & abroad
Key Skills
Experience Of Running B2B Accounts Is Essential
Outstanding customer relations skills are essential
Ability to multi-task across and meet deadlines is essential
Exceptional Oral And Written Communication Skills Is Essential
First-class problem-solving & analytical skills is essential
Working knowledge of Microsoft packages is essential
Experience in the transport services sector is desirable
Benefits
Annual bonus scheme
24 days of annual leave (plus bank holidays)
End-of-year company closure from 25 Dec to 01 Jan inclusive (-3 days of annual leave allowance)
1 day of birthday leave an additional day off to celebrate!
1 day to volunteer an additional day to give back
Holiday buy-back scheme the opportunity to buy up to an extra week of leave p/annum
Company sick pay
Enhanced maternity and paternity leave
Bravo Benefits Including
* cycle-to-work scheme
* financial wellbeing resources
* gym discounts
* MyMindPal app
* retail discount scheme
* tech benefits
Simplyhealth Optimise health plan
Simplyhealth Denplan dental plan
Group life insurance (death-in-service) (available post-probation)
Company pension (available post-probation)
Long service awards vouchers & extra annual leave
Refer-A-Friend scheme
Casual dress
Company social events and activities
On-site parking
A personal device (available post-probation)
Hybrid working
LNKD1_UKTJ
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Industries
Marketing Services
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