Overview
We are seeking a new Care Team Leader at Caremark Worcester, within this position you can take your experience and grow within the care industry. If you are ready to take the next step, you will be working closely with the office management team and your colleagues to help deliver the best quality care service. This role is primarily to provide support to customers, however as Care Team Leader you would be expected to assist the Field Care Supervisor with the following:
Responsibilities
* New staff to shadow shift. Completing a full introduction to care, ensuring staff are aware of procedures to follow and understand their role in providing care. Very supportive to ensure retention of staff. Ensuring staff have a full understanding of how Access works.
* Reporting any concerns to the office regarding staff or customers.
* Ensuring medication is correct with customers.
* Building a proper rapport with staff, customers, and office staff. Promoting Caremark and building relationships.
* Cover of the on-call emergency phone.
* Guiding and mentoring Care and Support Workers, as requested by the Deputy Manager.
* Introductory visits with new customers.
* Spot checks, moving and handling & medication checks.
* Collecting information and documentation from a customers home as requested by the managers.
* Providing Care & Support to our customers.
* Training will be provided, but it is expected that the Care Team Leader would have experience delivering care. There are opportunities to progress within Caremark Worcester and Malvern Hills.
Qualifications
* Self-motivated & well organised.
* Flexible
* Caring, sensitive and supportive to the needs of others
* Ability to use own initiative
* Positive attitude
* Ability to communicate effectively.
* Good recording and reporting skills
* Ability to work under pressure.
* Full driving license and access to a vehicle
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