Service Designer
Location: Newcastle upon Tyne, UK
Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week.
Note: The above information relates to a specific client requirement.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
As a team:
As a service designer you’d be responsible for crafting the complete end-to-end experience of a service. Your role would be to optimise and enhance services to ensure they not only meet the needs of users but also align with the broader goals of the business. Service designers possess deep knowledge of design principles and systems, with a strong focus on both digital and offline channels. You would work collaboratively with various teams to ensure everyone is aligned and working toward a common vision. By identifying pain points and opportunities, you’d define and refine services to ensure a seamless and effective experience for the user.
As a Service Designer, you will:
1. Collaborate with stakeholders to understand business requirements and identify user needs.
2. Support User Researchers in gathering insights from users to inform design decisions.
3. Champion user-centred design practices and effectively communicate the value of design - emphasising inclusivity, accessibility, and environmental sustainability.
4. Create service blueprints and user journey maps to visualise the end-to-end experience and solve complex problems.
5. Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement, and gather insights.
6. Ensure adherence to the client’s design standards, systems, and best practices.
7. Work closely with multidisciplinary teams—including Interaction Designers, User Researchers, Content Designers, Developers, and Performance Analysts.
8. Confidently present work and rationale to both internal teams and client stakeholders.
9. Use evidence and data to iterate on designs, form hypotheses, and validate them through testing.
The following skills and experience are essential for this role:
10. Relevant experience as a Service Designer or similar field
11. Working with the Government Digital Service (GDS) design principals
12. Experience advocating for User-Centred Design
13. Experience negotiating with and influencing senior stakeholders
14. Working with Design systems/libraries, style guides and existing patterns/guidelines
Set yourself apart:
15. Working in an Agile or similar multidisciplinary environment
16. Using HTML, Markdown, Nunjucks or other prototyping languages
17. Strong accessibility knowledge
18. Leading a team or mentoring junior designers
What’s in it for you:
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.