3 days ago Be among the first 25 applicants
Reporting to: Workplace Manager
* To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them
* To be highly visible, always available and the “go to” person for queries
* To be immaculately groomed, approachable, and helpful at all times
* To deliver a 5* hotel concierge style experience at all times
* To protect the customer's property, people, and assets
Main duties
* Operate under a “How Can I Help” mindset
* Deliver an experience that is professional, friendly and attentive at all times
* To anticipate the needs of visitors and colleagues
* To proactively look out for building issues, ensuing a swift resolution
* Proactively manage queues, striving to make the arrival or departure process as efficient as possible
* Be the face of the facilities team by providing tangible service that is visible and easily accessible
* Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
* Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
Better places, thriving communities.
Company name: Mitie
Job Title: Workplace Host
Reporting to: Workplace Manager
The ultimate goal of the Workplace Host is to conduct oneself in a warm, professional and engaging manner and deliver a concierge style service that exceeds expectations and creates a memorable 5* experience for all building users (visitors and colleagues). To be an active and contributing member of the Workplace team, ready to step in and support any area at any time.
* To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them
* To be highly visible, always available and the “go to” person for queries
* To be immaculately groomed, approachable, and helpful at all times
* To deliver a 5* hotel concierge style experience at all times
* To protect the customer's property, people, and assets
Main duties
Experience
* Operate under a “How Can I Help” mindset
* Deliver an experience that is professional, friendly and attentive at all times
* To anticipate the needs of visitors and colleagues
* To proactively look out for building issues, ensuing a swift resolution
* Proactively manage queues, striving to make the arrival or departure process as efficient as possible
* Be the face of the facilities team by providing tangible service that is visible and easily accessible
* Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
* Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
Process
* Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
* To setup working areas as intended and functional, to ensure colleagues and visitors are setup for success and can be productive whilst on site
* Support onsite facilities inspections, floor walks and service audits
* Proactively log work orders
* Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
* Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
* Administrative tasks and ad hoc reporting
Service
* Provide “at desk” first fix IT and AV support
* Deliver a curated experience for the 8th floor, with an enhanced service that is aligned to the Client's
brand
* Learn, know and be able to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
* Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
* Establish rapport with frequent visitors; keep the team and relevant departments well-informed about visitor preferences
* Lost property management
* Creating, updating, and displaying signage as required
* Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
* Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5* hotel
* To escalate any feedback relating to the service provided by the service team
Security
* Respond to and coordinate First Aid or Security incidents
* Comply with legal obligations and safety requirements of the role
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies
* Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the
published Assignment Instructions (AI's)
* Support the management of: lockers, bike registrations, etc
* Generate reports and send to the relevant people, eg first aid/wardens, waste etc
* Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned
* Focus on out of line safety and security items
* To immediately report any systems malfunctions
* Host contractors on site
Partnership
* Provide support to the wider service team as and when required
* Support the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
* To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
* Provide ad hoc cover and support to other work areas and teams
Person Specification
* 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality
* Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
* SIA certification (training can be provided if required)
* Immaculate grooming, personal presentation and sense of style
* Flexible, agile, and adaptable
* Comfortable with wearable and mobile tech (radios, headsets, tablets)
* Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
* Must be highly proficient in Outlook, Word, Teams, and Chrome
* Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
* Essential to be able to process large volume of queries across multiple platforms
* Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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