Job Title : Member Xperience Manager
Hours : 32 hours per week, over 4 days
Rate of Pay : £ per hour
Location : Humberston
Are you passionate about ensuring membership growth and making sure retention targets are achieved?
If so this pivotal role could be for you. It focuses on implementing effective management and engagement strategies to enhance member satisfaction, create loyalty, and attract new members. If this sounds like you keep reading!
Our Perks:
B-Fed - complimentary lunch or breakfast
Flexible schedule
28 days annual leave increases with tenure
Free gym membership
Complimentary gym membership for another person (after 2 years service)
Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products
Discounted Meals & Beverages - 50% cafe/bar
Career & Personal Development training
Mental Health, Well-Being and EAP Services
Length of service Awards
Staff Awards and Bonuses
Discounted entertainment and shopping
A typical day in the life of a Membership Xperience Manager:
Drive Net Member Movement by meeting monthly KPIs aligned with the Member Xperience Balanced Scorecard
Manage lead generation, tour processes, and membership conversions effectively
Collaborate with the Central Team during performance assessments, ensuring the club's data and systems are up-to-date and accurate
Act as a Duty Manager, overseeing the day-to-day operations of the club and ensuring all departments maintain high operational standards
Support other departments during busy periods to ensure smooth club operations and exceptional service delivery
Adhere to and enforce all relevant Health & Safety policies, ensuring compliance with company standards and legal requirements
Ensure both personal and team product knowledge is comprehensive and up-to-date to confidently promote the club's services and offerings
Train staff to excel in delivering tours, engaging with members, and upselling additional services
Implement a localised retention strategy, tailoring efforts to member segments and measuring outcomes by % attrition
Organise and lead events like New Member Evenings, Member Forums, and Gym Challenges to create engagement and build community
Develop campaigns targeting low-user members to re-engage them with the club
Lead prospective members on tours, recommending tailored membership packages
Upsell services across departments to enhance revenue and align with the club's P&L objectives
Handle member correspondence professionally across email, phone, and other mediums
Maintain accurate databases and report operational issues promptly
What we are looking for:
Strong leadership and team development skills
Proven track record of meeting or exceeding sales and conversion targets
Excellent customer service and relationship-building skills
Knowledge of Health & Safety policies and operational compliance
Effective communication and organisational abilities
Proficiency in managing marketing and social media campaigns
It would be desirable if you had a familiarity with health club or fitness industry operations. It would also be advantageous if you had an understanding of gym or spa offerings and their benefits to members.
Why Bannatyne?
Becoming a Membership Xperience Manager at Bannatyne offers a unique opportunity to shape the member journey in one of the UK's leading health and wellness companies.
In this dynamic role, you'll be at the heart of driving membership growth and retention, creating engaging experiences, and creating a strong sense of community within the club. With access to excellent training, career progression opportunities, and a supportive team environment, you'll be empowered to make a real impact.
Additionally, enjoy fantastic perks, including use of our premium gym and spa facilities and staff discounts, as you contribute to our mission of promoting health and wellbeing.
Start your Bannatyne journey to success now!