Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service Administration Agent you will work closely with the Customer Service Manager and the rest of the department, to manage and ensure the customers receive the high level of service. You will have excellent attention to detail and have a passion for delivering exceptional customer service through multiple communication channels as well as travel experience.
This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.
Roles and Responsibilities:
1. Responding to customers pre and post book queries via email and live chat facilities.
2. Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure.
3. Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.
4. Completing post booking administration; Invoicing, Balance payment collections.
5. Working independently and as a team to deliver exceptional service to our customers.
6. Any other management request to su...