Title: Onsite IT Support Specialist Location: Birmingham & Surrounding Areas Duration: 12 Months Training Location: Milton Keynes (1-2 Days) Locations: Monday / Wednesday / Friday: Baskerville House, Broad St, Birmingham B1 2ND Tuesday / Thursday: Birmingham ROC / Saltley Depot - 170 Duddeston Mill Rd, Duddeston, Birmingham B7 4AD Locations to attend when required: Birmingham New Street Station Birmingham New Street PSB Aston Hub Key Responsibilities: Deskside Support: OS reloads/rebuilds, hardware troubleshooting & repairs (Lenovo & others). Network Support: Basic network understanding, port patching, switch location awareness. Printer Support: Basic troubleshooting & print services support. Ticket Management: Handle tickets via Service Now within SLA. Client Interaction: Act as the onsite face of IT; strong communication & professional presentation required.