Overview
Position Title: Install Helper (Residential/Light Commercial)
Reports To: General Manager or Lead Installer
Status: Full-time, Regular position
Location: Midland Air Service Center
Join the team of experts and realize your potential. Our team believes in doing what is right for customers and employees, with training, support, and opportunities for growth.
Position Summary
Assists the Installer or Lead Installer in the installation of residential and/or light commercial HVAC equipment and accessories. Work is performed under direct supervision.
Key Responsibilities
* Works under direct supervision of the Installer or Lead Installer to install HVAC equipment and accessories in the customer’s home
* Assists with the installation of heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications
* Assists in the installation of ducts and duct fittings
* Performs duties to deliver excellent customer service and sustain high levels of customer satisfaction
* Assists in the delivery and removal of equipment needed to complete the installation work
* Assists the Installer or Lead Installer in ensuring company property, vehicles, and tools are used, maintained, and accounted for
* As needed, completes all paperwork in a neat, accurate, thorough, and timely manner
* Represents the company professionally, honestly, and ethically in all business matters
* Maintains installation vehicle cleanliness and presentation in line with the company’s professional image
* Performs similar/other duties as needed or assigned
Health & Safety Roles and Responsibilities
* Reports unsafe acts, conditions, and hazards to the supervisor immediately
* Reports contraventions of legislation or company policy to the supervisor immediately
* Uses and maintains appropriate PPE as prescribed
* Never removes safety guards or clothing prescribed to be in place
* Complies with general company rules and procedures
* Operates devices or equipment as prescribed by procedures
* Participates in safety initiatives or committees as applicable
* Reports injuries or incidents immediately
* Contributes to safety initiatives to reduce exposure to hazards
* Works in compliance with applicable requirements
Desired Skills and Qualifications
* High school diploma or GED with 0–2 years’ HVAC experience and technical training preferred
* Valid licensing or certification as required by local laws for the area
* EPA and safety certifications required
* Fundamental knowledge of HVAC systems and related accessories
* Mechanical aptitude and ability to operate or learn to operate necessary tools and equipment
* Effective communication skills for customer service
* Strong time-management and organizational skills
* Valid driver’s license with acceptable driving record
* Flexible hours and on-call availability as needed
* Physical ability to stand, walk, climb ladders/attics, and access various spaces
* Ability to lift up to 75 pounds and carry up to 50 pounds
Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to change at any time, with or without notice, in accordance with the needs of Service Experts.
Protected and Optional Disclosures
Voluntary self-identification and related disclosures may be requested for government reporting purposes. Completion is voluntary and used to measure equal employment opportunity compliance.
For accessibility and accommodation requests during the application process, contact talentacquisition@serviceexperts.com.
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