Overview
Our volunteer leaders are an essential part of our guests' holidays, leading them on full day walks as well as hosting them and facilitating sociability from the start to the finish of their holiday. We have an exciting opportunity for an experienced Volunteer Assessment & Training Co-ordinator to join our friendly Leader Operations Team, based in Cumbria. You will work mainly by email and phone to manage prospective volunteers through the assessment process and subsequent training opportunities. Building relationships and providing support to help volunteers succeed is key in this role. Experience of working with volunteers would be advantageous. More importantly we're seeking someone with a positive attitude, good organisation, and great people skills.
Responsibilities
* Schedule annual Assessment Events for new leaders including liaising with relevant internal departmental and external experts, as required.
* Log and review/assess new VWLs applications, sending out acknowledgements and carrying out initial review of skillsets including reviewing logbooks of walk experience.
* Attend Assessments Events.
* Manage and feed back outcomes.
* Assessor recruitment - Ensure the Society has an appropriate number of Assessors to run Assessment Events, through ongoing reviews and recruitment, as required.
* Manage ongoing training & Assessment opportunities: Conferences / workshops / training / Authorisation increase. Includes liaising with relevant internal departmental and external experts, as required.
* Develop and deliver a training package for Tour Leader Managers who lead at partner hotels.
* On-boarding new VWLs. Take the lead in developing process (including pre leading Teams induction).
* Organise & deliver new leader debrief workshops.
* Work closely with Leader Operations to ensure that all stages of the leader journey are supported.
Requirements
* Strong organisation skills, including proven management of a demanding workload, identifying priorities and working to deadlines.
* Transferable skills in relation to recruitment, assessment events, training and onboarding.
* A knowledge of volunteering principles and requirements including an understanding of how their motivation may differ from employees.
* Excellent people skills, enabling strong relationships and networks to be built and maintained, externally and internally.
* A keen interest in walking and knowledge of the main walking areas in the UK.
* A genuine team player with a passion for sharing knowledge and building the best work experience for others.
* Good communications skills (both written and oral).
* Flexible working hours.
Desirable criteria
* Experience of being a volunteer.
* A relevant qualification in volunteer management.
* A relevant outdoor qualification e.g. Hill & Moorland Leader Award; Mountain Leader Award.
* Working knowledge of volunteering best practice management, development and policy.
* Experience of innovating, leading and developing volunteering opportunities.
* Knowledge and an understanding of current volunteering trends and issues.
About HF Holidays
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We\'ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 15 country houses located in some of the UK\'s best-loved national parks and National Landscapes.
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