Overview
Senior Associate -CRM role at TEKsystems. We are hiring on behalf of a leading banking client for a CRM Support Specialist to join their London-based team. This role requires strong Salesforce experience and a focus on user support, training, and CRM optimisation.
Responsibilities
* Act as first-line support for all primary CRM users
* Deliver training and support for new functionality rollouts
* Manage CRM admin tasks including user setup, access rights, and reporting
* Develop and maintain CRM user guides and training materials
* Support CRM change initiatives and stakeholder communications
* Coordinate User Acceptance Testing (UAT) and Post Implementation Verification (PIV)
* Maintain CRM policies and procedures documentation
* Engage with Salesforce Champion Communities
* Support CRM audits and access reviews
Skills & Experience Required
* Experience in CRM support, ideally with Salesforce
* Strong communication and training delivery skills
* Familiarity with user access management and reporting
* Experience coordinating UAT and writing documentation
* Background in financial services or banking is highly desirable
* Proactive, detail-oriented, and collaborative approach
What’s on Offer
* Opportunity to work with a prestigious banking client
* Hybrid working model with flexibility
* Collaborative and supportive team environment
* Chance to influence CRM strategy and user engagement
Location
London, United Kingdom
Job Details
* Salary: Daily Rate
* Job Type: 12 months contract
* Working Pattern: Hybrid
Additional Information
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Other
* Industries: IT Services and IT Consulting
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