Senior Operations Manager
£55,404
Hartlepool
We are ambitious
We’re keen to hear from determined and motivated people like you …
The Role
As the IMA Senior Operations Manager, you’ll steer frontline managers and operational teams to deliver outstanding service across the region. You’ll drive best practices, champion health and safety, boost customer satisfaction, and push operational efficiency to the next level.
Here are some of the activities you’ll be involved in…
* Lead health & safety plans with a zero AFR and zero utility strike goal
* Run monthly safety reviews and promote behavioural safety programmes
* Build a strong safety and wellbeing culture, including the LIFE engagement initiative
* Champion 100% customer satisfaction through clear, considerate communication
* Minimise community disruption and keep customers informed throughout projects
* Align frontline teams on health, safety, water quality, and commercial standards
* Oversee resource planning to ensure teams are trained, competent, and present
* Drive KPI performance and implement improvement plans as needed
* Manage cost reviews and lead operational savings initiatives
* Support recruitment, training, and development with balanced rotations
* Collaborate on key projects like Reinstatement, Stores, and Depot strategies
We’d love to hear from you if you can demonstrate…
* Proven leadership of large operational teams, delivering KPIs in utilities or construction
* Strong health & safety expertise and experience leading safety initiatives
* Excellent communication and stakeholder management skills
* Track record in performance and cost management with a focus on efficiency
* A proactive, customer-first mindset
Our Company
Every day we work smarter, greener and use our imaginations.
Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.
We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!
Benefits
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.
We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.