This is an entry level, Team Support role where you will be involved in both General Support and Customer Support / Hands-On Assistance as well as Compliance and Documentation.
WHAT YOU'LL DO
General Support
Follow company safety policies, standard operating procedures, and core values at all times.
Assist with general technical and operational tasks in the data center under supervision.
Learn and support company tools, systems, and processes used in daily operations.
Conduct regular checks of infrastructure (e.g., inspecting cable trays, labeling accuracy, cleanliness).
Assist with inventory tracking of tools, parts, and consumables
Maintain workspace tidiness and ensure compliance with health and safety requirements.
Customer Support & Hands-On Assistance
Help provide responsive, professional customer service under the guidance of more experienced technicians.
Assist with Remote Hands support for customer infrastructure, such as: Labelling and organizing equipment and cabling.
Basic physical installation or removal of servers, switches, and accessories.
Simple maintenance tasks like rebooting systems or checking LED status indicators.
Support equipment setup and cable management, including unboxing, racking, and connecting devices.
Assist in updating technical documentation and capturing installation records (e.g., port maps, rack layouts).
Help with the physical setup or removal of cabling (e.g., copper, fiber patch cords) under supervision.
Observe and assist in troubleshooting minor technical issues, escalating as needed.
Ensure proper handling, storage, and ESD-safe procedures for all customer and company equipment.
Compliance & Documentation
Accurately enter updates, notes, and task completion details into internal ticketing or reporting systems.
Assist with asset tracking and maintaining correct hardware inventories in the system.
Learn about risk assessments and compliance requirements relevant to customer and operational activities.
Participate in safety briefings and internal audits to improve data center readiness and compliance.
Team Support
Collaborate with and support senior technicians, engineers, and site management in day-to-day operations.
Participate in hands-on training sessions and shadow experienced team members to build technical skills.
Provide support during equipment deliveries, audits, and infrastructure changes.
Be open to learning across various technical areas, including power, cooling, and networking systems.
Attend team meetings, share observations, and contribute to a positive and safety-focused team culture
WHAT YOU'LL NEED
Some understanding of IT infrastructure components such as servers, switches, and accessories.
Good organizational skills.
Experience in a customer-facing or support role is beneficial, especially providing professional and responsive service.
A proactive attitude and openness to learning across technical areas like power, cooling, and networking.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on Linked In and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, youll get to work with people from different business areas, challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
NOTES: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy. Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies. Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
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