Job Description
The Visa O&I Technology Management (TM) team in the Operations and Infrastructure group is looking for an experienced Program Manager to lead a group of program managers and manage large complex end-to-end IT initiatives. In this role you’ll lead initiatives at the heart of Visa’s growth strategy, solving challenges in growth, scale, and resiliency while delivering new features, products and services to customers across the global payments and financial services marketplace.
You’ll work across Product, Product Development, Infrastructure Engineering technology domains (compute, storage, database, network, middleware & operations). The position requires a solid technical foundation to guide teams in planning, designing, and delivering large-scale, high-volume, resilient platforms. Passion for excellence and uncompromising standards are essential.
This is a hybrid position. The number of days in office will be confirmed by your hiring manager.
Essential Functions
* Work closely with cross‑functional groups including internal stakeholders (Product Managers, Engineers, Architects, etc.) and external customers/vendor to formalize program and project infrastructure design.
* Lead coordination of non‑standard HW/SW delivery across key Technical SMEs in various Technology Domains (Systems, Database, Middleware, Network, etc.).
* Lead discussions and communicate regularly with senior leadership on technical issues, program status, and escalations.
* Provide leadership and oversight of program performance and ensure compliance with management and information security policies.
* End‑to‑end program management of multiple initiatives across Visa’s Technology and Product groups aligned to strategic business objectives.
* Manage project scope and change control, create accurate and inclusive estimates, manage program budgets vs actual spend, and project schedules, while proactively mitigating risks that could impact milestones and deliverables.
* Drive clear, concise, and actionable meetings that bring the right partners to the table and drive decision‑making.
* Work with virtual teams located in different time zones and with differing cultures.
* Use abilities to positively influence customers and stakeholders, and properly manage divergent expectations.
* Improve team processes that accelerate innovation, reduce costs, and/or improve quality.
Qualifications
* 10‑15 years of work experience in Technical Program Management practices enabling infrastructure (HW/SW) design, development, and deployment.
* Demonstrated leadership in projects for high availability and high‑volume service platforms with significant experience using lean/agile methodologies.
* Bachelor’s Degree in Computer Science, Software Engineering or MIS with an Advanced Technical Degree.
Preferred Qualifications
* Master’s Degree in Computer Science.
* PMP/Solution Architecture or similar certifications preferred.
* Experience with Waterfall and Agile (SCRUM, XP, Lean & Kanban, etc.) methodologies.
* Experience with Architecture and Project Management Tools.
* ITIL v3 and TOGAF Certification.
* Experience coaching and mentoring their team.
* Exemplary English communication skills (written and verbal).
* Cross‑cultural and diverse teams collaboration and partnership.
* Healthy obsession with over‑delivering quality project results on‑time and on‑budget.
EEO Statement
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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