Workshop Controller
Salary: £28,000-£30,000 basic | £36,000-£40,000 OTE
Job Type: Full-time, Permanent
Location: Romford
We are recruiting on behalf of a leading automotive group for an experienced Workshop Controller to join a high-performing aftersales operation. This is a key role within the dealership, responsible for driving workshop efficiency, technical performance, and customer satisfaction.
The Role
As Workshop Controller, you will take ownership of the day-to-day running of the workshop, ensuring technicians are performing at optimum efficiency while maintaining high quality and first-time fix standards. You will also work closely with customer-facing teams to maximise upsell opportunities while delivering an exceptional customer experience.
Key Responsibilities
Drive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fix
Lead and influence customer-facing teams to maximise upsell while maintaining excellent customer service
Implement and adopt new digital systems and processes as part of the group's digitalisation strategy
Develop the skills, knowledge, and career progression of workshop team members
Optimise operational processes across the customer journey, including Vehicle Health Checks
Ensure full compliance with group financial processes, DVSA MOT standards, and Health & Safety regulations
Make a positive and measurable impact across the aftersales department and wider dealershipAbout You
Previous experience as a Workshop Controller or in a senior workshop/aftersales role
Strong leadership and people management skills
Commercially focused with a clear understanding of workshop KPIs
Confident using digital workshop and dealership systems
Sound knowledge of DVSA, MOT, and Health & Safety requirementsWhat's on Offer
Competitive basic salary of £28,000-£30,000
On-target earnings of £36,000-£40,000
Career progression within a large, reputable automotive group
Ongoing training and professional development
Stable, long-term opportunity in a modern dealership environment