Duty Worker (LGBTQ+ Specialist Services)
Contract: 3 months, full-time
Location: Remote/hybrid with some office presence in London
Salary: £29,000 – £32,500 per annum
Please note:This post is only available to applicants from the LGBTQ+ community, as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
We are seeking a Duty Worker to join our specialist LGBTQ+ services team on a three-month, full-time basis. This temporary role is designed to provide crisis intervention, triage, and referral management across all specialisms, with a focus on Domestic Abuse (DA) and Trans and Non-Binary (TNBI) support.
This is a dynamic and fast-paced role requiring sound judgement, strong risk management, and the ability to prioritise effectively while supporting individuals at high risk of harm.
Key Responsibilities
* Triage and manage incoming referrals, ensuring timely allocation to appropriate service queues and advocates.
* Act as the first point of contact for new referrals, providing short-term crisis intervention and initial needs and risk assessments.
* Deliver immediate safety planning and short-term support, including information and advocacy on housing, welfare, health, and legal options.
* Monitor and manage a high-volume triage caseload, ensuring urgent referrals and safeguarding concerns are prioritised appropriately.
* Refer and signpost clients to external services, including MARAC, social services, and specialist agencies.
* Collaborate effectively with a multidisciplinary team in a high-pressure environment.
* Support, where required, across additional areas such as hate crime and sexual violence.
Essential Skills and Experience
* Demonstrable experience in triage, crisis intervention, or frontline support work, ideally with survivors of domestic abuse or other forms of gender-based violence.
* Understanding of safeguarding procedures, risk assessments, and safety planning.
* Ability to manage a busy workload with competing priorities and urgent response needs.
* Strong communication skills and the ability to respond sensitively to a wide range of individuals.
* Knowledge of housing, health, legal, and welfare systems, and an understanding of referral processes to statutory and non-statutory agencies.
* Familiarity with working alongside social services and other safeguarding bodies.
* Competence in working within a multi-agency, LGBTQ+-inclusive environment.
This is a key frontline position within a responsive and inclusive service that supports LGBTQ+ survivors of abuse. The role is ideal for someone with strong triage and crisis support skills, who thrives in a fast-paced environment and is committed to inclusive, person-centred practice.
If this is something of interest to you, apply today!
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